CALL CENTRE ASSOCIATE AT LILY HOSPITALS LIMITED

About Company:

Lily hospitals Limited, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and was also recently accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate.

We are recruiting to fill the position below:

Job Description:

• As a Call Centre Associate, you will be responsible for providing exceptional services to clients/customers by handling a high volume of inbound and outbound calls, responding to inquiries, handling complaints, answering questions, and seeking to create a positive experience for each caller.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives using available resources and applicable software.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Route calls to appropriate resources.
• Seize opportunities to upsell products and services when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way, complete call logs and reports and Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements:

• Candidates should possess a BSc/HND in a relevant field with a minimum of one (1) year experience in a similar role.
• Proficiency in Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Excellent communication, interpersonal, and people management skills.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and further training.
• A collaborative and supportive work environment.

Salary

Application Closing Date: 05th January, 2026

Application Instructions:

Qualified candidates should submit their CV & Credentials to: recruitment@lilyhospitals.net using the job title as the subject of the email.