CALL CENTER ASSOCIATE AT SPROXIL NIGERIA LIMITED

About Company:

Sproxil is a global brand protection & consumer engagement solutions provider specialized in the provision of cutting edge advanced technology to combat counterfeiting, product theft and adulterations; as well as providing a platform for consumer engagement.

Job Description:

We are seeking a motivated and customer-focused Call Center Associate to join our team on a 3-month contract. The successful candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, resolving issues efficiently, and ensuring a positive customer experience.

This role requires excellent communication skills, attention to detail, and the ability to work well under pressure in a fast-paced environment.

Requirements:

• Handle inbound and outbound calls in a professional and courteous manner.

• Respond promptly to customer inquiries and provide accurate information.

• Document all customer interactions and feedback in the CRM system.

• Escalate complex issues to the appropriate team or supervisor when necessary.

• Follow up with customers to ensure satisfactory resolution of issues.

• Support campaigns or projects that require customer engagement or feedback collection.

• Maintain confidentiality of customer data and adhere to company policies.

• Achieve performance metrics such as call handling time, quality, and customer satisfaction.

Qualifications and Skills:

• Minimum of an O'level, OND or Bachelor’s degree in any discipline 

• Excellent verbal and written communication skills.

• Strong listening, problem-solving, and interpersonal skills.

• Ability to work in a structured environment with minimal supervision.

• Basic computer literacy (MS Office, CRM tools, or related systems).

• Previous experience in a customer service or call center role is an advantage but not mandatory.

• Positive attitude, professionalism, and a commitment to excellent service delivery.

Salary

Application Closing Date: Not specified

Application Instructions:

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