AFTER-SALES SERVICE SPECIALIST AT NEW AGE MOBILE CONCEPTS LIMITED | AFTER-SALES JOBS IN LAGOS

About Company:

New Age Mobile Concepts Ltd. was incorporated on August 1, 2008. is a brand for mobile phone charger. We offer not just phone chargers, but a brand that is known with innovation, consistency, panache; adopting modern and world-class technology that fits the users' fashion and convenience. 

Job Description:

Are you passionate about customer excellence and technology? New Age Mobile Concepts Limited is seeking a dedicated Aftersales Service Representative to join our team. You will be the primary point of contact for our customers post-purchase, ensuring that every inquiry, warranty claim, and service request is handled with precision and care. You will play a vital role in troubleshooting technical concerns, managing order logistics, and identifying opportunities to enhance the customer experience through product guidance and accessory recommendations. If you have a knack for problem-solving and a drive for customer satisfaction, we want to hear from you.

Requirements:

• Customer Advocacy: Deliver world-class support by responding promptly to customer inquiries, resolving complaints, and addressing concerns regarding our range of phone accessories.

• Technical Support: Serve as a product expert by troubleshooting issues and providing efficient replacement or repair solutions.

• Logistics & Order Operations: Manage the full lifecycle of post-purchase orders, including shipment tracking, return processing, and seamless exchange management.

• Product Expertise: Maintain comprehensive knowledge of all phone accessory features, technical specifications, and compatibility to guide customers effectively.

• Sales & Growth Support: Proactively identify sales opportunities by recommending compatible accessories and highlighting product benefits to drive customer loyalty.

• Insights & Reporting: Maintain meticulous records in our CRM and provide actionable reports on product performance, customer feedback, and service trends to help us improve.

Qualifications and Skills:

• Education: Bachelor’s degree or HND in Business Administration, Sales, or a related discipline.

• Experience: 0–2 years of professional experience in customer service or sales; prior experience in the phone accessories or consumer electronics industry is a distinct advantage.

• Communication: Exceptional interpersonal skills with the ability to communicate technical information clearly and empathetically.

• Skills: Strong analytical and problem-solving capabilities, with the ability to thrive in a fast-paced, deadline-driven environment.

• Tech Savvy: A solid familiarity with current phone accessory trends and mobile technology.

Salary

Application Closing Date: Not specified

Application Instructions:

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