VISA ASSISTANT AT THE U.S. CONSULATE GENERAL | VISA ASSISTANT JOBS IN LAGOS

About Company:

The U.S. Mission to Nigeria comprises of the Embassy in Abuja, FCT, and the Consulate General in Lagos. U.S. Consulate General Lagos is the Mission’s representative to the Nigerian people in the southern region.

Job Description:

The U.S. Consulate General in Lagos is seeking two (2) highly disciplined Visa Assistant positions to join the Consular Office. In the high-stakes environment of international travel and diplomacy, the Visa Assistant is the frontline guardian of integrity and efficiency.

Your mission is to facilitate the complex lifecycle of Non-Immigrant (NIV) and Immigrant Visa (IV) applications. You will balance technical data entry and rigorous document review with the "soft skills" required to manage a diverse public under continuous pressure. If you are a multilingual professional with a "zero-error" mindset and a background in regulatory application, we invite you to support the mission of the U.S. Department of State in Nigeria.

Requirements:

1. Regulatory Compliance & Case Management

• Document Forensic Review: Perform exhaustive reviews of visa applications to ensure they meet strict documentary requirements and established processing guidelines.

• Data Integrity: Manage high-speed data entry, passport manifesting, and visa printing with absolute accuracy.

• Trend Analysis: Exercise high-level attention to detail to identify patterns, potential fraud, or emerging issues and escalate them to Consular Officers as necessary.

2. Diplomatic Customer Service & Correspondence

• Public Interface: Address a diverse range of applicants daily, both in person and via written correspondence, exercising tact and professional judgment.

• Multilingual Liaison: Utilize fluency in English and a major local language (Yoruba, Igbo, or Hausa) to provide clear guidance and resolve applicant inquiries.

• Communication Mastery: Draft accurate written correspondence and manage high volumes of inquiries via MS Outlook while protecting sensitive information.

3. Operational Agility & Security

• Cross-Functional Support: Train and function across any role within the Consular Section to meet shifting visa demands and scheduling constraints.

• System Proficiency: Utilize the Microsoft Office Suite (Word, Outlook, Excel) to maintain organized filing systems and office productivity.

• Integrity & Trust: Obtain and maintain a Public Trust Clearance, adhering to the highest ethical standards of the U.S. Government.

Qualifications and Skills:

Academic & Experience Profile

• Education: Completion of at least two (2) years of college or university studies.

• Experience: Minimum of two (2) years involving the application of laws/regulations, extensive public contact, or complex problem-solving.

• Knowledge: Good understanding of local government organizations, immigration practices, and Nigerian cultural/social dynamics.

Skills & Abilities

• Linguistic Mastery: Fluent in English (Speaking/Reading/Writing) AND fluent in Yoruba, Igbo, or Hausa.

• Technical IQ: Intermediate proficiency in MS Word and Outlook; basic knowledge of Excel and PowerPoint.

• Efficiency: Ability to perform high-accuracy work at a rapid pace under continuous pressure and time constraints.

Compliance & Background

• Clearance: Must be able to obtain and hold a Public Trust Clearance.

• Medical/Background: Subject to a background investigation and pre-employment medical exam.

• Timeline: Must be able to begin work within 6 weeks of receiving authorization.

Salary

Application Closing Date: 25th February, 2026

Application Instructions:

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