SUPERVISOR, CCC, OUTBOUND

About Company:

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation to help us guarantee exceptional client service and leading-edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Description:

• Responsible for the day-to-day operations of the consultants to drive outbound sales activities in fulfilment to achieve sales targets and the strategic goals for customer acquisition.
• The Outbound supervisor will cater to our African China customers.

Job Responsibilities

• Engage our African China customers to entrench existing customers, onboard new customers and provide necessary support as may be required.
• Lead and supervise a team of outbound telesales consultants to meet sales targets and objectives.
• Develop and implement effective telesales strategies to drive customer engagement and sales conversions.
• Act as the first line of escalation for all related customer queries/complaints
• Ensure compliance with regulatory requirements and internal policies in all telesales activities

Requirements:

• Candidates should possess a First Degree
• Minimum of 2 years Operational and Customer Service experience, Result Oriented
• Proficiency in the use of English and Mandarin languages is are compulsory requirement.

Behavioural Competencies:

• Customer Insight Analytics
• Knowledge & Experience in Effective Service Delivery
• Strong Organisational Skills
• Ability to work with minimal supervision.

Technical Competencies:

• Customer Insight Analytics
• Relationship Management

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY