E-BUSINESS OFFICER

About Company:

First Ally Capital was incorporated on May 20, 2014 as an Issuing House and Financial Advisory firm, with an authorized share capital of N2.5 billion, and an issued and fully-paid up capital of N1.9 billion. The Firm was licensed by the Securities and Exchange Commission on November 20, 2014. The firm commenced operations at a very significant point in the evolution of the Nigerian financial services industry and has leveraged its solid capital base and the excellent track-record and credentials of its team, directors and shareholders. The team behind the firm have been involved in various transactions ranging from Issuance of bonds, raising equity capital, mergers and acquisition, restructuring to project advisory services.

Job Description:

E-channels Processing and Support.

• Ensure the smooth operations of all e-channel products.
• Manage customer engagement on all e-products and channel platforms used.
• Conduct issuance and monitoring of the POS to merchants.
• Conduct field visits to end users.
• Engage vendors on all e-business-related activities.
• Attend to complaints on any challenge encountered in using any of the e-products.
• Provides product performance report 
• Ensure adequate growth in e-channel space. 
• Carry out upload of safe token files and card file processing 

Disputes and Chargebacks Resolutions.

• Monitor and coordinate the dispute management space to ensure that all disputed transaction logs against PTMFB are attended to within 24 hrs. 
• Ensure no loss of funds on all disputed cases logged against the bank.
• Identify failed transactions for resolution on a daily basis.
• Follow up with other institutions for the resolution of any dispute raised against us or by us. 
• Follow up with Finance and Operation’s team for relevant postings.
• Provide response to the customer on the status of their dispute.

E-Reconciliation and Settlement 

• Ensures all e-channel products transactions amount are duly settled to the bank’s position.
• Ensure all e-channel product transactions are timely and accurately reconciled.
• Provide proof of all channel and product transaction reconciliation.
• Identify and determine all open items from the reconciliation.
• Provides the report and proofs for audit review.
• Ensure all open items from reconciliation is duly passed to the relevant account or GL.
• Ensure the relevant settlement GL/account is impacted with the relevant figure and amount.
• Follow up with the settlement bank with pending, due or available settlement.
• Ensure to pass all relevant credit to and from settlement bank to the relevant GL/account 
• Ensure no loss or amount is lost from the settlement operations 
• Pass all credit and debit postings to the customer’s account with respect to refunds, uncredited funds, and reversals.
• Maintains and monitors the settlement account and the balances.
• Pass all relevant maintenance fees on channels and products being used.

Requirements:

BSc in any relevant field.

Qualifications and Skills:

• Proficiency in Microsoft Office (Excel, Word, Outlook) 
• Strong attention to detail 
• Good communication and interpersonal skills 
• Ability to analyze and resolve problems efficiently 
• Sound organizational and documentation skills 

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY