SOCIAL MEDIA EXECUTIVE & CRM OFFICER AT ASCENTECH SERVICES LIMITED | SOCIAL MEDIA EXECUTIVE JOBS IN LAGOS

About Company:

Ascentech Services Limited is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria. We have a reputation for satisfying and surpassing clients expectations through our core offerings: Recruitment and Selection, Outsourcing, Training and Development. To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.

Job Description:

We are seeking a high-energy, analytical Social Media Executive & CRM Officer to lead our digital engagement engine. In today’s market, social media is where conversations start, and CRM is where relationships are built. This role is designed for a professional who can blend creative storytelling with data-driven precision.

Your mission is to manage the full customer lifecycle—from capturing attention on social platforms to nurturing long-term brand loyalty through sophisticated CRM strategies. You will move seamlessly between creating viral-ready content and analyzing complex customer data sets to drive retention. If you have 2+ years of experience and a passion for turning followers into advocates, we invite you to lead our community growth.

Requirements:

1. Social Strategy & Community Orchestration

• Omni-Channel Management: Develop and deploy platform-specific strategies across Facebook, Instagram, LinkedIn, X, and TikTok to maximize reach and brand authority.

• Content Excellence: Create engaging multimedia content (text, image, video) that aligns with our brand voice and marketing objectives.

• Engagement & Listening: Manage real-time interactions—responding to comments and mentions with a professional and helpful tone to humanize the brand.

2. CRM Architecture & Lifecycle Marketing

• Database Stewardship: Maintain and optimize the CRM system (HubSpot, Salesforce, etc.), ensuring data integrity and actionable customer insights.

• Smart Segmentation: Analyze customer behavior to segment audiences, ensuring the right message reaches the right person at the optimal time.

• Journey Design: Design and execute automated email marketing campaigns and "customer journeys" that move leads through the sales funnel toward retention.

3. Data Intelligence & Performance Growth

• Forensic Analytics: Monitor social and CRM metrics to identify trends, reporting on ROI and engagement outcomes to senior leadership.

• Collaborative Synergy: Work cross-functionally with Sales, Design, and Customer Service teams to ensure a frictionless customer experience across all touchpoints.

• Innovation: Stay ahead of digital trends, proposing new initiatives such as paid social advertising, loyalty programs, or interactive contests.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s degree in Marketing, Communications, or Business.

• Experience: Minimum 2 years of professional experience in social media management and CRM systems.

• Tech Mastery: Proficiency in tools like Meta Business Suite, HubSpot/Salesforce, and Hootsuite.

• Creative IQ: Strong visual storytelling skills with a basic grasp of Canva or Adobe Creative Suite.

Core Competencies

• Analytical Mindset: Ability to interpret complex data and translate it into a growth strategy.

• Writing Excellence: Superior editing and copywriting skills tailored for different platform audiences.

• Agility: Capable of managing multiple campaign timelines simultaneously while maintaining high attention to detail.

• Proactive Spirit: A "self-starter" mentality focused on identifying new ways to improve customer satisfaction.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should submit their CV to: cv@ascentech.com.ng using the Job Position as the subject of the email.