SERVICE DELIVERY MANAGER

About Company:

Barnksforte Group Limited is a diverse conglomerate which operations spans across different sectors of the economy; health, housing, energy, agriculture, and technology. The Company’s core business focus is to develop state of the art technology that meets the needs of its Clients in Nigeria and Globally.

We are recruiting to fill the position below:

Job Description:

Our Exciting Opportunity:

• We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers.
• In this role, you will be responsible for the Technical and financial performance of delivered customer support services.
• You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer satisfaction.
• The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.

Responsibilities
You will:

• Responsible for the financial and commercial as well as environment, health and safety (EHS) performance of delivered customer support services
• Collaborate and maintain relationships
• Active contributor in the Sales process, identify new business opportunities and drive Add on Sales, in cooperation with Account team
• Manage the contractual requirements towards the Customer Support organization
• Distribute information to internal partners and call out delivery Issues
• You will stay up to date with financial data
• 24/7 support in emergency situations

Requirements:

To be successful in the role you are:

• Minimum of Graduate Degree in Engineering (Telecommunication or IT preferred) or equivalent
• Minimum of 10 years of working experience and at least 5 years of Service Delivery Management experience.
• E2E knowledge of Telecom Network including Cloud, Core, RAN and Revenue Management Nodes
• Financial analysis skills
• Negotiation and argumentation
• Change and improvement management skills
• You will promote knowledge sharing and mentoring
• Delivering Results & Meeting Customer Expectations
• Presenting & Communicating information
• Responsible for delivering results & meeting customer expectations
• You will drive Entrepreneurial & Commercial Thinking
• Leading & Supervising
• Deciding & initiating action
• You are capable of coping with pressures & setbacks

You should also have:

• Very good leadership and management skills
• Excellent social skills and strong customer orientation
• Self-motivated and teammate.
• Ability to adapt to change
• Ability to work under pressure
• Trade compliance knowledge
• Persuading & Influencing
• Relating & Networking.

Salary

Application Closing Date: 31st July, 2025

Application Instructions:

Interested and qualified candidates should send their CV to: careers@barnksfortegroup.com using the job title and location as the subject of the mail.