OPERATIONS MANAGER - E-COMMERCE & RETAIL OPERATIONS AT FORTITUDE-IOT (FIOT) | OPERATIONS JOBS IN LAGOS

About Company:

Fortitude-IOT (FIOT) is an innovative integrated service and distribution company transforming how retail businesses connect with consumers. We leverage mobile technology, digital payments, and logistics optimization, Fortitude-IOT aims to provide seamless direct-to-consumer channels for retail businesses across various industries

Job Description:

We are seeking a results-driven Operations Manager to oversee and optimize the dual landscape of our e-commerce platform and physical retail/logistics activities. This is a high-impact leadership role requiring a professional who can bridge the gap between digital order workflows and physical last-mile delivery. You will be responsible for the entire operational ecosystem—ensuring that from the moment a customer clicks "buy" to the moment the package arrives at their door, the process is seamless, cost-effective, and scalable.

The ideal candidate possesses deep expertise in supply chain coordination and warehouse management, with a proven ability to implement SOPs that drive productivity in fast-paced, urban market environments.

Requirements:

Operational Leadership & Process Design

• End-to-End Oversight: Manage daily operations across all online sales channels and physical retail locations to ensure brand consistency and efficiency.

• SOP Development: Design and implement Standard Operating Procedures (SOPs) that allow the business to scale without compromising quality.

• Cross-Functional Synergy: Act as the central nervous system of the company, coordinating between sales, logistics, warehousing, and customer service teams.

E-Commerce & Logistics Excellence

• Fulfillment Management: Oversee the full lifecycle of an order, including processing, rapid fulfillment, returns management, and overall delivery performance.

• Supply Chain Optimization: Manage inventory levels across multiple warehouses and outlets, implementing control systems to eliminate stock-outs and minimize overstocking.

• Last-Mile Supervision: Lead warehousing and dispatch operations, negotiating with third-party logistics (3PL) partners to ensure timely and cost-effective delivery.

Performance & Team Growth

• Data-Driven Strategy: Analyze operational data to improve margins, control budgets, and prepare performance reports for executive leadership.

• KPI Accountability: Track and improve order accuracy, inventory turnover ratios, and logistics cost-efficiency.

• People Leadership: Lead, train, and mentor the operations staff, fostering a culture of accountability and continuous improvement.

Qualifications and Skills:

• Education: Bachelor’s Degree in Business Administration, Operations Management, Supply Chain, or Logistics. (An MBA or relevant professional certification is a significant advantage).

• Experience:

  • 5+ years of experience in operations management within an e-commerce, retail, or omnichannel business.

  • Proven track record in managing warehousing, fulfillment, and last-mile delivery (particularly in urban Nigerian markets).

• Technical Skills:

  • Proficiency with ERP systems, inventory management software, and e-commerce dashboards.

  • Strong background in process automation and supply chain optimization.

• Core Competencies:

  • Execution Focus: A "getting things done" mindset with the ability to solve problems under pressure.

  • Analytical Depth: Ability to use data to make informed decisions regarding productivity and costs.

  • Leadership: Excellent people management skills to motivate a diverse operational workforce.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should submit their CV and a brief Cover Letter to: careers@fortitudeiot.com using the Job Position as the subject of the email.