LOCUM CLIENT RELATIONS OFFICER AT INTEGRATED HEALTH CARE LIMITED | CLIENT RELATION JOBS IN ABUJA

About Company:

Integrated Health Care Limited is a limited liability company incorporated to carry out the business of health management services. The company with RC No 372504 was incorporated in 2000 by the Corporate Affairs Commission, Abuja under the Companies and Allied Matters Act, 1990. Our over 21 years experience and a skilled workforce have positioned us as HMO of choice as we have consistently delivered quality health care services to our clients all over the Country.

Job Description:

We are seeking a high-velocity and empathetic Locum Client Relations Officer to anchor the patient and provider interface at our Abuja (FCT) facility. In the sophisticated healthcare and insurance ecosystem, success is defined by "Resolution Sovereignty", the ability to harmonize high-fidelity customer service with the clinical precision required to navigate HMO protocols, billing inquiries, and patient grievances. This role is designed for a "Service Architect" with 0–2 years of experience who can blend "Problem-Solving Grit" with the "Professional Diplomacy" required to represent the brand in a high-stakes medical environment.

Requirements:

1. Patient Advocacy & Conflict Governance

• Resolution Orchestration: Act as the primary point of contact for patient inquiries and grievances, utilizing clinical Conflict Resolution techniques to de-escalate issues and ensure a positive healthcare journey.

• Empathy-Led Support: Provide high-fidelity assistance to patients and their families, ensuring that every interaction is grounded in professionalism and deep empathy.

• Service Standard Sovereignty: Establish and maintain elite customer service standards, ensuring that "Client Relations" translates into measurable patient loyalty and brand trust.

2. HMO Operations & System Synergy

• Insurance Interface: Support the integration of HMO operations by verifying patient eligibility and navigating healthcare systems to ensure zero-bottleneck approvals for medical services.

• Data Accuracy: Maintain millimetric precision in capturing patient information and service records, ensuring that the facility's database remains an audit-ready "Source of Truth."

• Collaborative Teamwork: Work synchronously with medical staff, billing departments, and external insurance providers to harmonize the administrative and clinical aspects of patient care.

3. Administrative Excellence & Time Stewardship

• Organizational Grit: Manage daily client schedules and administrative tasks with high-speed efficiency, ensuring that the front-office environment remains orderly and professional.

• Process Improvement: Identify "Friction Points" in the client journey and propose technical or operational solutions to improve the velocity of patient processing.

• Documentation Fidelity: Prepare and maintain high-quality reports on client feedback, system performance, and resolution outcomes for management review.

Qualifications and Skills:

Professional Profile

• Education: A Bachelor’s Degree in Business Administration, Health Sciences, Marketing, or a related field.

• Experience: 0–2 years of experience in customer service; exposure to a healthcare or insurance setting is highly preferred.

• Industry Knowledge: Familiarity with HMO operations and healthcare systems is a significant strategic advantage.

Core Competencies

• Service Orientation: A proactive approach to client needs with a commitment to professional excellence.

• Conflict Resolution: Exceptional problem-solving skills and the ability to handle high-pressure interactions with poise.

• Detail-Oriented: A clinical focus on accuracy in data entry and organizational management.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: careers.abuja@yahoo.com using "Client Relations Officer" as the subject of the email.