KEY ACCOUNT MANAGER AT KORA | JOBS IN LAGOS

About Company:

Kora is a payment infrastructure. We offer plug-and-play payment solutions for businesses to launch a tailored payment experience for their customers.

Our vision, which is at the core of what we do every day, is to create a world void of digital financial barriers across Africa. We are committed to delivering reliable, secure, and easy-to-use digital financial solutions to every single customer with a guarantee that it is improving their lives.

We strongly believe in our ability to find Water in the Desert and pick the Sands in the Ocean. We value positive energy, and clear communication and are committed to building an inclusive environment for people from every background.

Job Description:

• As a Key Account Manager at Kora, you will be the primary point of contact for our most valuable merchants.
• Following our company expansion, your role is critical in ensuring that the high-volume merchants we onboard continue to find value in our infrastructure.
• You are not just a relationship builder; you are a strategic growth partner.
• You will be responsible for merchant retention, identifying opportunities for upselling, and ensuring that our merchants' technical and operational needs are met.
• We are looking for a data-driven, empathetic, and commercially-minded professional who thrives on turning satisfied clients into long-term partners.

Key Responsibilities:

• Portfolio Management: Act as the dedicated consultant for a portfolio of high-value merchants, ensuring high levels of satisfaction and platform stickiness.
• Revenue Growth: Identify and execute opportunities for upselling and cross-selling Kora’s evolving product suite, including Virtual Card issuing and Identity verification APIs.
• Quarterly Business Reviews (QBRs): Prepare and lead strategic reviews with merchants to analyse transaction data, discuss performance, and align on future business goals.
• Churn Mitigation: Proactively identify "at-risk" accounts through data analysis and develop intervention strategies to ensure retention.
• Voice of the Merchant: Act as a bridge between your clients and Kora’s Product and Engineering teams, translating merchant feedback into actionable product improvements.
• Compliance Oversight: Work with the Compliance team to ensure ongoing KYC/KYB requirements for existing merchants are met without disrupting their operations.
• Cross-Functional Collaboration: Partner with Merchant Success and Tech Support to resolve complex escalations promptly.

Requirements:

• Relationship Management Mastery: Proven track record of managing high-stakes relationships and negotiating complex renewals.
• Data Literacy: Ability to pull insights from transaction data to build a narrative of value for the merchant.
• Sales DNA: You must have the "passion to sell" and the ability to spot revenue opportunities within your existing portfolio.
• CRM Proficiency: Experience working with Salesforce.com or similar CRM tools to track account health and pipeline.
• Communication: Exceptional presentation skills, with the ability to influence C-suite stakeholders at large enterprise merchants.
• Problem-Solving: The ability to stay calm under pressure and find creative solutions when a merchant faces technical or operational hurdles.
• Finally, we need someone who doesn't just manage accounts but builds legacies and strategic partnerships.

Qualifications and Skills:

• A minimum of 2–3 years of experience in Account Management, Customer Success, or Business Development within a fast-paced B2B Fintech, Payment Infrastructure, or Banking environment.

Salary

Application Closing Date: Not specified

Application Instructions:

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