IT SUPPORT & E-COMMERCE OPERATIONS OFFICER AT BUCKLER SYSTEMS | IT SUPPORT & E-COMMERCE JOBS IN LAGOS

About Company:

Buckler Systems is a Nigerian defense solutions provider with strong expertise in manufacturing civilian armored vehicles, design, and prototyping of military vehicles and ordnance equipment.

Job Description:

We are seeking a versatile, technically skilled, and creative IT Support & E-commerce Operations Officer to work directly with our Line Manager. In this unique hybrid role, you will serve as the engine room for both our internal technology architecture and our external digital storefront. You will be responsible for maintaining absolute uptime across our internal hardware and corporate networks, producing high-impact visual design assets that protect our brand identity, and deploying data-backed growth strategies to scale our e-commerce transaction volumes.

The ideal candidate bridges the gap between deep technical troubleshooting, creative graphic design, and analytical e-commerce optimization (SEO, conversions, and digital tracking).

Requirements:

1. Core IT Support & Infrastructure Systems

• Network & Hardware Support: Install, configure, and maintain company computer hardware, operating systems, and core software applications. Provide rapid, hands-on technical support to on-site and remote personnel.

• System Diagnostic Control: Troubleshoot and resolve complex hardware failures, operating system crashes, and local network/Wi-Fi connectivity anomalies to maintain zero operational downtime.

• Onboarding & Access Management: Provision new employee accounts, manage directory permissions, and securely resolve identity access and password-related inquiries.

• Security & Vulnerability Patching: Coordinate systemic network security frameworks, monitor data backups, and execute swift remediation protocols in response to potential security vulnerabilities or system breaches.

• Web Engineering Support: Oversee routine website upgrades, diagnose underlying performance bottlenecks, and implement structural server-side fixes to boost web traffic.

2. E-commerce Operations & Strategic Growth

• Platform Optimization: Continually monitor website traffic patterns, cart-abandonment data, and buyer behavioral analytics to eliminate friction points and improve the customer conversion journey.

• Data-Driven Merchandising: Analyze real-time sales curves and consumer product reviews to forecast seasonal sales trends, updating inventory stock requirements accordingly.

• SEO & Visibility Architecture: Deploy advanced Search Engine Optimization (SEO) methodologies across product pages, category listings, metadata, and promotional landing pages to dominate search rankings.

• Cross-Functional Synchronization: Collaborate with product management, sales, and content teams to keep the e-commerce storefront refreshed with technically accurate, high-converting product assets.

• Executive Performance Auditing: Compile, analyze, and present structured digital marketing performance matrices, traffic acquisition reports, and conversion analytics directly to senior executives.

3. Graphic Design & Brand Alignment

• Visual Asset Creation: Concept and execute highly engaging visual communication materials, including digital event flyers, digital recruitment advertisements, and corporate promotional posters.

• Brand Identity Stewardship: Develop custom corporate illustrations, icons, logos, and layout geometries that strictly reflect Buckler Systems' core brand identity and typography rules.

• Content Aesthetic Auditing: Ensure that all visual media distributed across web portals and marketing channels is visually compelling, high-definition, and uniform.

Qualifications and Skills:

Education & Academic Foundation

• Degree: Bachelor’s Degree (B.Sc) or Higher National Diploma (HND) in Computer Science, Information Technology, Computer Engineering, or a strictly related technological discipline.

Experience & Competencies

• Track Record: Minimum of two (2) years of verifiable, hands-on experience operating in a joint IT support, system administration, web management, or e-commerce operations role.

• E-commerce Domain Fluency: Direct, practical experience managing modern e-commerce content management systems (e.g., Shopify, WooCommerce, Magento) alongside native SEO toolkits.

• Creative Tool Stack: High proficiency using advanced graphic design and content creation vector suites (e.g., Adobe Creative Suite including Photoshop and Illustrator, or Canva Pro).

• Technical Communication: Proven ability to translate complex network or system architectures into simple, clear, and actionable advice for non-technical office staff.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their resume to: hr@bucklersystems.com using the Job Position as the subject of the mail.