HEAD OF OPERATIONS AT WORKFORCE GROUP| HEAD OF OPERATIONS JOBS IN LAGOS

About Company:

Workforce Group - Our client, a fast-growing Microfinance Bank with a strong footprint in Lagos is expanding its team and is currently recruiting suitable candidates to fill the position above

Job Description:

We are seeking a high-integrity Head of Operations to drive operational excellence at our Lekki, Lagos headquarters. In the microfinance sector, operations are the heartbeat of the business; your mission is to ensure that our service delivery is seamless, our cash management is impenetrable, and our internal controls are world-class.

You will have total oversight of the bank's operational lifecycle—from tellering and treasury to customer service and high-volume transfers. This role requires a leader with at least 3 years of banking operations experience who can scale our processes to support rapid business growth while staying fully compliant with CBN and NDIC regulations.

Requirements:

1. Core Banking Operations & Cash Governance

• Tellering Oversight: Supervise the entire tellering function to ensure zero cash discrepancies and rapid customer turnaround times.

• Vault & Cash Management: Lead the bank’s cash-in-vault and cash-in-transit (CIT) strategies, ensuring optimal liquidity levels at all times.

• Transfer Protocols: Oversee local and electronic fund transfers, ensuring that all NEFT, NIP, and RTGS transactions are executed with 100% accuracy and within clearing windows.

2. Treasury & Liquidity Management

• Treasury Support: Collaborate with the treasury team to monitor the bank’s asset-liability position, ensuring the bank meets its withdrawal obligations and statutory reserves.

• Investment Operations: Oversee the operational aspects of treasury instruments, ensuring accurate record-keeping of placements and maturity profiles.

• Regulatory Reporting: Ensure all operational data is meticulously captured for daily and monthly returns to regulatory bodies.

3. Customer Experience & Service Standards

• Service Quality Assurance: Direct the customer service department to ensure a premium "Lekki-standard" experience for all depositors and loan applicants.

• Issue Resolution: Act as the final escalation point for complex customer operational issues, ensuring swift and fair resolution.

• Process Automation: Identify opportunities to deploy technology to automate manual teller or transfer processes, reducing the risk of human error.

Qualifications and Skills:

Professional Profile

• Education: B.Sc. or HND in Banking & Finance, Accounting, Economics, or a related field.

• Experience: Minimum of 3 years of core banking operations experience. Previous experience in a Microfinance Bank (MfB) or a Commercial Bank is essential.

• Technical IQ: Proficiency in using Core Banking Applications (CBA) and a deep understanding of Lagos banking clearing cycles.

Core Competencies

• Leadership: Proven ability to manage a diverse team of tellers, customer service officers, and vault managers.

• Attention to Detail: An obsession with numerical accuracy and "zero-leakage" operations.Workforce Group

  Regulatory Literacy: Strong knowledge of the CBN Revised Regulatory and Supervisory Framework for Microfinance Banks.

• Integrity: Unshakeable professional ethics and a commitment to protecting the bank's assets.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: recruitment@workforcegroup.com using the Job Position as the subject of the email.