FRONT DESK OFFICER AT GREENFIELD CATERING LIMITED | FRONT DESK OFFICER JOBS IN LAGOS

About Company:

Greenfield Catering Limited, a reputable company that offers exceptional catering services in Lagos, is recruiting to fill the position below:

Job Description:

We are seeking a charismatic and highly organized Front Desk Officer to serve as the first point of contact for our guests. In the hospitality industry, the first five minutes of a guest's arrival define their entire stay. We need a professional who can blend warmth with efficiency to create a seamless "Welcome" experience.

As the Front Desk Officer, you will manage the heartbeat of the hotel—handling check-ins, managing reservations, and serving as the primary information hub for our guests. You will be responsible for ensuring that every interaction is professional, every payment is accurate, and every guest request is handled with urgency. If you have a passion for service, a professional presence, and the ability to thrive in a dynamic environment, we invite you to join our front office team.

Requirements:

1. Guest Relations & Room Management

• Check-in/Check-out Excellence: Execute seamless arrival and departure procedures, ensuring guests feel welcomed upon entry and valued upon exit.

• Reservation Mastery: Manage room assignments and bookings through our reservation system, optimizing occupancy and guest preferences.

• Concierge Support: Act as a central hub for guest inquiries, providing accurate information about hotel services and local attractions.

2. Financial & Operational Coordination

• Payment Governance: Process payments, handle currency transactions, and maintain meticulous records of guest accounts.

• Inter-Departmental Synergy: Coordinate closely with Housekeeping and Maintenance to ensure rooms are ready on time and guest requests are resolved instantly.

• Environment Maintenance: Ensure the front desk and lobby area remain clean, organized, and reflective of our brand’s professional standards.

3. Communication & Service Recovery

• Communication Hub: Manage incoming calls and emails with professional telephone etiquette and clear written communication.

• Problem Solving: Identify guest concerns early and resolve them proactively to ensure a high level of satisfaction.

• Shift Flexibility: Demonstrate reliability across various shifts, including weekends and holidays, to support 24/7 operations.

Qualifications and Skills:

Professional Profile

• Experience: Previous experience in Hospitality, Tourism, or Customer Service is highly preferred.

• Tech IQ: Basic proficiency in MS Office (Excel/Word) and familiarity with Property Management Systems (PMS) or reservation software.

• Presence: A professional appearance and a consistently positive, resilient attitude.

Core Competencies

• Interpersonal Skills: Exceptional ability to build rapport with diverse guests and colleagues.

• Communication: Strong verbal and written English skills.

• Organization: Ability to multitask and prioritize guest needs in a high-traffic environment.

• Reliability: Committed to working flexible shifts to meet operational demands.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should submit their CV to: Rachealrach05@gmail.com using the Job Position as the subject of the email.