FIELD OPERATION AUDIT COORDINATOR AT ONE ACRE FUND

About Company:

Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund.

Job Description:

Case Management and Fraud Detection

• Oversee the initiation and management of all reported and/or identified farmers fraud and harassment cases, ensuring alignment with the organization’s information management and escalation systems.
• Supervise the investigation and timely resolution of all reported cases, in strict compliance with the timelines stipulated in the fraud policy.
• Review field investigation findings reports, ensuring they are completed according to internal service level agreements and that recommendations align with the fraud policy.
• Facilitate team’s investigation and acquisition of relevant documentation including budgets and records for farmer refund payments and input delivery documents to detect any anomalies and errors and oversee investigations based on the following types of cases:
  • Wrongly dropped farmers at qualifiers deadline
  • Cases on Refunds for dropped clients and refunds for overpayments.
  • Customer care issues and staff harassment to farmers
  • Cases on Incentive Fraud, Input fraud and stolen inputs by field staff
  • Ghost Farmer Issues
  • GL Level training as follow ups from investigations
  • Core Package Issues
  • Warehouse staff input balances
  • Follow up on Total credit mismatches discovered ahead of farmer calls.
• Develop and implement training programs on fraud deterrence and indicators for Field Managers, Field Leaders, Field Officers, and farmers.
• Ensure team members prioritize weekly cases to follow up and prepare a travel schedule.
• Manage field visits to stakeholders for the collection of written statements, evidence, and follow-up meetings necessary for fraud investigations.
• Ensure thorough documentation and coordination of all case investigations, maintaining alignment with organizational standards and fraud prevention policies.
• Any other duty assigned by your manager.

Operations Audit

• Lead the coordination and execution of scheduled and unscheduled site audits, ensuring that all sites are audited at least once per season.
• Oversee the participation of Case Investigation (CI) members in monthly and year-end inventory counts and audits across warehouses, market access stores, and RRT outlets

Process Improvement

• Identify gaps in investigation processes and recommend improvements to enhance audit and case investigation efficiency.
• Develop tools and methodologies to streamline and improve audit and fraud investigation workflows.

Collaboration

• Foster effective communication and relationships with Field teams, client-facing teams, and other departments to ensure smooth case handling and resolution.
• Ensure timely response to emails and execution of tasks requested via email, maintaining strong cross-departmental collaboration.

Departmental Liaison Activities

• Work closely with the Field leaders and stakeholders in regional teams on any requirements for the cases and advise on appropriate resolution and recommendations
• Ensure team liaises closely with HR and District Office Administrators on all pending disciplinary actions from cases investigated in province
• Work with the Investigation Management to examine processes and policies to prevent future occurrences

Requirements:

• Strong analytical skills with the ability to detect fraud patterns and discrepancies in large datasets
• Excellent report writing and documentation skills, with the ability to provide clear and actionable recommendations.
• Proficiency in data analysis tools (Excel, Power BI, or similar), and experience with client management systems and audit software.
• High ethical standards, with a strong commitment to confidentiality and impartiality during investigations.
• Language: Fluent in English, and Hausa. Nupe is an added advantage
• Ability to work with minimum supervision to meet strict deadlines and able to multitask.

Qualifications and Skills:

• Bachelor's Degree in Business Administration, Finance, Accounting, Auditing, Law or any other relevant field.
• 1 - 2 years of experience in field audit, compliance, fraud investigation and/or risk management roles, preferably in the agriculture or nonprofit sectors.
• Experience in leading and supervising audit teams with strong project management skills.

Salary

Application Closing Date: Not specified

Application Instructions:

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