CUSTOMER SERVICE REPRESENTATIVE AT THE FOODHUB BY CWC

About Company:

The Foodhub by CWC  is a thriving fast casual restaurant providing a diverse menu of local and continental options to corporate and individual guests.

Job Description:

• Be knowledgeable of restaurant policies regarding personnel and customers.
• Ensure that customers have a good time at the restaurant, look immediately into any complaints they might have and ensure they are promptly resolved.
• Maintain strict adherence to set service standards and ensure that procedures are followed.
• Ensure that necessary resources and tools are available for quality Customer Service delivery.
• Manage and update Customer Service database sheet.
• Deal directly with customers either by telephone, email, walk in or any other identified means.
• Determine the cause of the customer’s problem, select and explain the best solution to solve the problem.
• Expedite correction or adjustment, follow up to ensure resolution.
• Direct requests and escalate issues and ensure requests are fulfilled promptly.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Record details of customer interactions and give reports to the Restaurant Manager daily.
• Update customer complaints tracker..
• Devise and implement means to collect feedback on our meals and service from customers
• Report to the Restaurant Manager daily on all status of customer service enquiries handled or being processed by the Team.
• Maintain a high degree of professionalism, ensure confidentiality at all times when interacting with customers.
• Ensure the highest level of accuracy and attention to detail to deliver excellent customer service.
• Knowledge of food portioning and packaging systems.
• Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes
• Receive, process, package orders/requests and deliveries via social media, e-commerce platforms, and phone calls
• Update menus accordingly on all e-commerce platforms
• Process payments on the Odoo software as required
• Provide reports on deliveries, customer experience, and related metrics

Requirements:

• Interested candidates should possess an OND, SSCE / GCE / NECO qualification with 1 - 2 years of experience. 

Salary

Application Closing Date: 30th November, 2025

Application Instructions:

Interested and qualified candidates should send their CV to: careers@thefoodhubcwc.com using the job title as the subject of the email.