CUSTOMER EXPERIENCE MANAGER AT CLEANACE ACADEMY

About Company:

We are a foremost Drycleaning and Laundry Company with a history dating as far back as three generations. CleanAce is Africa’s only ISO 9001:2015 Certified Cleaning Business and is a One-Stop Franchise Company for Total Fabricare, Laundry equipment and supplies.

Job Description:

The ideal candidate will be responsible to lead the entire customer experience strategy on behalf of the organization.

• Developing and implementing new strategies for driving customer value and  ensuring optimal customer experience by conducting studies and research,
• Ensure that each touch point across the customer journey is engaging, efficient, and effective,
• Develop feedback points in the customer journey, define segmentation of customer base and identify opportunities for continuous improvement,
• Establish communication mediums through which customers can readily contact the company and vice versa,
• To conduct surveys by gathering information on customer opinion of rendered services to drive customer retention, reduce churn, and increase customer satisfaction,
• To continually review and evolve the processes CleanAce uses to track, oversee and organize every interaction between the customer and vivacity throughout the lifecycle,
• Supervise the activities of the digital and customer service team to ensure their interaction with customers reflect positively on the company,
• Monitor the activities of the customer service team to ensure compliance with acceptable standards of CleanAce.

Requirements:

Interested candidates should possess relevant skills and experience

Salary

Application Closing Date: 25th October, 2025

Application Instructions:

Interested and qualified candidates should forward their CV to: hr1@cleanace.com.ng using the position as the subject of the email.