CUSTOMER SERVICE REPRESENTATIVE AT SPEEDAF EXPRESS

About Company:

Speedaf was established in 2019. We are a joint-venture company invested by Chinese leading express enterprises. Since founded, we continuously expanded global network, developed and optimized products, improved customer experience, and introduce IT technologies and equipment to realize automatic operations.

Job Description:

• Ensuring that customers are satisfied with products or services by handling complaints and inquiries.
• Following up with clients or customers via phone calls or emails to check that they’re satisfied with the services rendered.
• Determining the quickest, most effective way to answer customers’ questions.
• Escalating queries and concerns, when necessary.
• Manage large volume of incoming phone calls.
• Handle customer customers’ complaints, provide appropriate solutions and alternatives within the time limits.
• Must follow up on customers’ issues to ensure a satisfied resolution.
• Follow the team’s communication procedures, guidelines and policies.
• Build sustainable relationships and trust with customers’ accounts through open and interactive communication.

Requirements:

• Must have at least NCE or OND.
• Strong interpersonal and communication skills.
• Ability to multi task, prioritize and manage time effectively.
• Customer orientation and ability to adapt/ respond to different kinds of characters
• Must possess excellent listening skills.

Salary

Application Closing Date: 15th December, 2025

Application Instructions:

Interested and qualified candidates should send their Applications to: recruitment@speedaf.com using the Job Title as the subject of the mail.