CUSTOMER SERVICE REPRESENTATIVE

About Company:

Ascentech Services Limited is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria. We have a reputation for satisfying and surpassing clients expectations through our core offerings: Recruitment and Selection, Outsourcing, Training and Development. To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.

Job Description:

• We are seeking a friendly and professional Customer Service Representative with over a year of experience in the hospitality industry.
• The ideal candidate will deliver exceptional service, handle guest inquiries effectively, and contribute to a positive guest experience.

Key Responsibilities

• Greet and assist guests in person and via phone or email with a courteous and helpful attitude.
• Handle guest inquiries, requests, and complaints efficiently, ensuring guest satisfaction.
• Provide accurate information about services, facilities, and local attractions.
• Process reservations, cancellations, and modifications accurately.
• Maintain a high standard of customer service and professionalism at all times.
• Collaborate with team members to ensure smooth operations.
• Keep the work area clean, organized, and in compliance with safety standards.
• Record and escalate issues as needed.

Requirements:

• Minimum 1 year of experience in the hospitality or customer service industry.
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations calmly and professionally.
• Strong problem-solving skills.
• Proficiency in MS Office and reservation systems is a plus.
• Positive attitude and a team player mindset.

Salary

Application Closing Date: 27th June, 2025

Application Instructions:

Interested and qualified candidates should send their CV to: outsourcing2@ascentech.com.ng using the job title as the subject of the email