CUSTOMER SERVICE REPRESENTATIVE

About Company:

AppleStore.ng is a leading platform dedicated to buying pre-owned Apple gadgets in Nigeria. We specialize in purchasing iPhones, MacBooks, iPads, Apple Watches, AirPods, and other Apple devices from individuals looking to sell their gadgets for competitive prices.

Our process is fast, secure, and hassle-free, ensuring that customers receive fair evaluations and instant payments for their devices. At AppleStore.ng, we prioritize transparency, customer satisfaction, and efficiency, making us the go-to choice for anyone looking to sell their Apple gadgets with ease.

We are recruiting to fill the position below:

Job Description:

• AppleStore.ng is looking for a vibrant and tech-savvy Customer Service Representative who can also act in or create content!
• Are you confident, creative, and good with customers and the camera?
• Then this job is for you!

Responsibilities

• Respond promptly to customer inquiries via calls, messages, DMs, and emails.
• Offer technical support and product guidance on Apple gadgets.
• Process orders, pay out, and handle customer complaints professionally.
• Collaborate with the marketing team for content-related tasks (acting, scripting, or ideation).
• Maintain excellent product knowledge and deliver top-tier customer experience.
• Represent the brand’s energy and personality in content when needed

Requirements:

• Minimum of an OND / HND / BSc in any field.
• At least 3 years of experience in customer service (tech or retail preferred).
• Must know how to use an iPhone effectively.
• Strong communication skills – written and spoken.
• Energetic, confident, and comfortable in front of a camera (for those applying as actor/content face).
• Content writing or acting skills (at least one is required).
• Customer-first mindset with good problem-solving ability.
• Familiarity with online customer service tools and social media.
• Must reside within the listed Lagos areas for easy commuting.
• Must be reliable and open to learning quickly.
• Must be available on Saturdays and for night shifts.

Salary

Application Closing Date: 25th May, 2025

Application Instructions:

Interested and qualified candidates should send a clear passport photograph or recent picture with a written application (or video) stating why they're perfect for this role and a Sample content or links (if you can act as a content actor/creator/writer) to: hello@applestore.ng using the Job Title as the subject of the mail.