CUSTOMER SERVICE OFFICER AT GENESIS COUTURE LTD

About Company:

Founded in 2009, Genesis Couture Ltd is a leading expert Tailoring company based in Federal Capital Territory Abuja with an exponential growth plan.

Job Description:

• Respond to customer inquiries via WhatsApp, phone calls, emails, and social media messages.
• Handle order processing, confirmations, and customer follow-ups.
• Address complaints and resolve customer issues promptly and professionally.
• Maintain accurate records of customer interactions and feedback.
• Escalate complex issues to management when necessary.
• Support customer retention through positive service experiences.

Requirements:

• Customer relationship management
• Communication skills
• Problem-solving
• Organization and record-keeping
• Professional etiquette

Qualifications and Skills:

• Previous experience in customer service or client relations is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and emotional intelligence.
• Ability to multitask and remain calm under pressure.
• Professional, polite, and customer-focused attitude.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: jintajennife94@gmail.com using the position as subject of email.