CUSTOMER SERVICE MANAGER AT HANDYMAN DAIGE PROPERTIES

About Company:

Handyman Daige Properties is a private company in Abuja offering real estate development services. We prioritize delivering customized homes that meet our clients requirements.

Job Description:

• Manage a sales and customer service team and provide leadership, training and coaching
• Monitor and evaluate the performance of sales and customer service team members, provide feedback, coaching, and support to enhance their sales and customer service skills and productivity.
• Develop a sales and customer service strategy to achieve organizational sales goals and revenues
• Set individual sales targets with sales and customer service team
• Work on sales scripts with agents
• Track, collate and interpret sales figures and reporting
• Ensure members of the salesand customer service team have the necessary resources to perform properly
• Identify new business opportunities, market segments, and potential clients to drive business growth and increase sales opportunities.
• Plan and direct sales and customer servicetraining with the Human resources department
• Assist the Human resource department during hiring processes
• Control expenses and monitor budgets in the sales and customer service department
• Stay informed about market trends, competitor activities, and industry developments to identify opportunities for growth, innovation, and competitive advantage.
• Prepare and present sales reports, performance analyses, and forecasts to senior management, offering insights, recommendations, and updates on sales activities and results.

Requirements:

• Interested candidates should possess a Bachelor’s Degree
• 10 - 15 years experience post NYSC
• Vast esperience in sales, marketing and customer service
• Strong communication, interpersonal and negotiation skills
• Ability to work independently and meet targets
• Proficiency in CRM tools and Microsoft Office Suite
• Experience in real estate sales is a strong advantage
• Customer-focused mindset with problem-solving abilities.

Salary

Application Closing Date: 21st November, 2025

Application Instructions:

Interested and qualified candidates should send their CV and Cover letter to victoria.negedu@handymandaige.com using "Sales/Marketing & Customer Service Manager" as the subject of the email.