CUSTOMER CARE REPRESENTATIVE AT WHOT STUDIOS LIMITED | CUSTOMER CARE JOBS IN ABUJA

About Company:

Whot Studios Limited is a fast-growing Nigerian gaming and digital studio building products at the intersection of entertainment, technology, and financial empowerment. Our flagship product, Whot Africa, is a competitive mobile card game where players can win real cash rewards, bringing Africa's most beloved card game into the digital age.

Job Description:

Are you a customer-focused professional who thrives on delivering exceptional user experiences? WhotAfrica is looking for a smart, proactive, and empathetic Customer Support Representative to join our growing team. In this role, you will be the voice of our brand, handling inquiries, resolving technical issues, and ensuring our users get the most out of our platform. If you have a passion for problem-solving, experience with CRM tools, and a drive to turn every interaction into a positive experience, we want to hear from you.

Requirements:

• Multi-Channel Support: Respond promptly and professionally to inquiries via phone, email, live chat, and social media platforms.

• Conflict Resolution: Resolve customer complaints efficiently, providing accurate information and effective solutions to ensure total satisfaction.

• Technical Assistance: Guide users through account creation, password resets, troubleshooting product issues, and adjusting account settings.

• Customer Advocacy: Monitor satisfaction levels, act as the voice of the customer, and recommend service improvements based on user feedback.

• Retention Strategies: Engage with customers to drive loyalty and support initiatives aimed at reducing churn and increasing positive engagement.

• Documentation & Reporting: Maintain detailed records of interactions, prepare performance reports, and escalate complex issues to technical teams for resolution.

• Product Growth: Keep users informed about updates, new features, and promotions, encouraging participation in campaigns and testing initiatives.

Qualifications and Skills:

• Experience: A minimum of three (3) years of experience in Customer Support or Customer Service.

• Communication: Exceptional written and verbal communication skills with a customer-first mindset.

• Problem-Solving: Proven ability to handle conflict, troubleshoot issues, and multitask under pressure.

• Tech-Savvy: Strong familiarity with customer support tools and CRM platforms. Proficiency in Zoho Desk (or similar software) is a distinct advantage.

• Professionalism: High level of integrity, independence, and the ability to work collaboratively in a fast-paced team environment.

• Compliance: Deep understanding of data privacy, company policy, and industry customer service standards.

Salary

Application Closing Date: Not specified

Application Instructions:

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