COORDINATOR - SERVICE DELIVERY AT MTN NIGERIA

About Company:

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. 

Job Description:

• Elicit, analyze, and document business requirements, translating them into clear functional and non-functional specifications.
• Collaborate with business stakeholders to capture current state processes and define future state requirements.
• Maintain traceability between business requirements, solution designs, and delivered features.
• Support delivery teams (Agile or Hybrid) with clarifications, backlog grooming, and user story definition.
• Ensure solutions align with enterprise architecture, business strategy, and regulatory compliance.
• Participate in sprint planning, backlog refinement, daily stand-ups, and retrospectives.
• Develop test scenarios, acceptance criteria, and coordinate UAT (User Acceptance Testing).
• Validate delivered solutions meet business requirements and customer expectations.
• Identify gaps and potential risks early in the delivery cycle and recommend mitigations.
• Act as a key liaison between business users, technical teams, and vendors.
• Communicate progress, risks, and solution impacts effectively to stakeholders.
• Facilitate workshops, demos, and feedback sessions to ensure alignment.
• Track and report delivery KPIs, ensuring projects are on time, within scope, and meet quality standards.
• Support change management and solution adoption within the business.
• Continuously identify areas for process optimization and automation in solution delivery.

Requirements:

• 3- 7 years’ experience, which includes:
• 3 or more years of experience in a solution delivery or operational support role, either in a telecoms, ecommerce, or financial services industry.
• Experience in BSS tools and customer service etiquette or related function.
• Proficiency in Microsoft Office Tools (Word, PowerPoint, and Excel)
• Experience working in a medium-sized organization and multi-vendor environment.
• Understanding of MTN Fixed Broadband products – an added advantage.

Salary

Application Closing Date: 05th November, 2025

Application Instructions:

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