MANAGER - FULFILMENT ASSURANCE AND BILLING FAB SERVICES AT MTN NIGERIA

About Company:

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year.

Job Description:

• Drive the enhancement of delivery/ support processes (fulfilment, assurance, billing, reporting, etc.) associated to various solutions (voice, data, converged/ ICT), based on relevant market and business needs. 
• Adopt robust business analysis practices to ensure adequate solutioning/ architecting:
  • Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients services, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value. 
  • Document detailed business requirements for the proposed concepts/ business constructs from key stakeholders.
  • Ensure robustness of testing and delivery of solution that meets customers’ needs
• Drive E2E management of the initiative development process, in terms of quality, timely delivery and scope management
  • Facilitate effective scoping and phasing of initiatives, ensuring deliveries are within agreed timelines.
  • Serve as the product owner for all FAB related deployment activities, effectively carrying out all responsibilities of the product owner as defined by the SCRUM framework. 
  • Drive ongoing review of existing processes and automation requirements in line with technology advancement, 
  • Regular coordination with the quality assurance & testing team for scripting testcases, product validations, spotting any deviations from the agreed business requirements & performing periodic product quality & performance checks to improve product quality via:
    • Rendering support in fixing issues identified 
    • Or raising change requests where necessary to facilitate improvements & enhancements.
  • Ensure full integration of quality management processes within all activities of Propositions and Product Development Group and ensure full compliance with telecommunications license provisions, sector regulations and competition laws.

Requirements:

• 6 - 13 years’ experience which includes:
• 3 years or more in a similar solution architecting capacity (good knowledge of fulfilment, assurance and billing journey), within the ICT space
• E2E customer lifecycle management experience is an added advantage
• Advanced business analysis and solution architecting experience
• Proven experience in project management, scrum, change management, process improvement and product development.
• Good understanding of systems, networks and mobile telecoms, mobile applications and emerging technologies
• Good knowledge of data architecting and structuring is advantageous.
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies advantageous

Salary

Application Closing Date: 05th November, 2025

Application Instructions:

Click the button below to apply