CALL CENTER REPRESENTATIVE AT INTERNATIONAL HEALTH MANAGEMENT SERVICES (IHMS) | CALL CENTER REP JOBS IN LAGOS

About Company:

International Health Management Services Limited (IHMS) - Founded on April 9th, 2001, is a leading Health Maintenance Organization (HMO) in Nigeria. Our establishment is backed by both institutional and individual investors, reflecting a strong foundation and trust in our mission.

Job Description:

International Health Management Services (IHMS) is seeking clinically sound and empathetic Registered Nurses to join our Call Center team in Ikeja, Lagos. This is a specialized role where medical expertise meets corporate excellence. Your mission is to serve as a vital link between enrollees, healthcare providers, and the HMO, ensuring that every medical inquiry is handled with professional accuracy and care.

Unlike traditional bedside nursing, this role allows you to use your clinical knowledge to manage health outcomes on a macro scale—handling everything from medical guidance to claims review and provider coordination. If you are a licensed nurse with a passion for healthcare administration and a flair for professional communication, we invite you to build your corporate career with us.

Requirements:

1. Clinical Support & Tele-Health Guidance

• Expert Triage: Respond to inbound and outbound calls from enrollees, providing basic medical guidance and health information based on approved IHMS clinical protocols.

• Patient Navigation: Support the Customer Service team by guiding patients through the healthcare service landscape, helping them understand their benefits and access care.

• Emergency Coordination: Act as a critical touchpoint for enrollees requiring urgent medical authorization or hospital referrals.

2. Claims Review & Operational Integrity

• Claims Processing: Work closely with the Claims Department to review and process medical claims, ensuring they align with company policies and medical necessity.

• Data Stewardship: Maintain meticulously accurate digital records of all customer interactions and provider engagements to ensure a seamless audit trail.

• Issue Resolution: Resolve complex enrollees' issues by collaborating with internal medical and finance teams to ensure prompt service delivery.

3. Provider Management & Network Synergy

• Provider Liaison: Collaborate with the Providers Management team to coordinate with hospitals and clinics, ensuring that service delivery for IHMS enrollees remains frictionless.

• Network Advocacy: Maintain positive relationships with healthcare providers to facilitate quick authorizations and resolve disputes over medical services.

Qualifications and Skills:

Professional Profile

• Education: B.Sc. in Nursing or a Diploma in Nursing from a recognized institution.

• Licensing: Must have completed or be awaiting Nursing & Midwifery Council of Nigeria (NMCN) licensing.

• Experience: 0–1 year post-qualification experience. Previous exposure to an HMO or Call Center environment is a significant advantage.

Core Competencies

• Clinical Knowledge: Ability to provide accurate health-related information and recognize medical red flags over the phone.

• Communication: Exceptional verbal and written interpersonal skills with a "customer-first" mindset.

• Technical IQ: Comfortable working in a fast-paced environment with digital communication tools and documentation software.

• Collaboration: Ability to multitask and work effectively with Claims, Finance, and Provider Management teams.

Salary

Application Closing Date: 19th February, 2026

Application Instructions:

Interested and qualifiedcandidates should send their CV to: careers@ihmsnigeria.com using "Call Center Representative" as the subject of the email.