ASSOCIATE MANAGER, BUSINESS ANALYSIS AT EHEALTH AFRICA (EHA)

About Company:

eHealth Africa designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings and uses data to drive decision-making by local governments and partner agencies to get optimum results.

Job Description:

• Manage and coordinate business analysis efforts across multiple projects and departments, ensuring alignment with strategic goals and efficient resource utilization.
• Lead the development and enhancement of requirements, process models, and documentation, translating business needs into actionable, value-driven solutions.
• Establish and uphold standards for analysis practices, including stakeholder engagement, change control, and documentation quality.
• Conduct data-driven assessments of systems and processes to identify opportunities for operational improvement and innovation.
• Collaborate with diverse stakeholders like leadership, product owners, technical teams, and end-users to gather, validate, and prioritize business requirements.
• Provide mentorship and guidance to business analysts, cultivating best practices and supporting individual and team development.
• Act as a communication bridge between technical and non-technical teams, promoting shared understanding of project scope, deliverables, and timelines.
• Maintain productive relationships with vendors, partners, and service providers, fostering collaboration in solution design and delivery.
• Deliver high-quality business analysis outputs, including process maps, business cases, requirements documents, and functional specifications.
• Generate timely insights, reports, and recommendations that inform decision-making and drive continuous improvement initiatives.
• Ensure full traceability of requirements throughout the project lifecycle, from initiation to testing, deployment, and sign-off.
• Evaluate existing systems and recommend optimization strategies, targeting cost efficiency, operational effectiveness, and user satisfaction.
• Support Org-wide planning and strategy development through analysis of operational data, trends, and performance metrics.

Requirements:

The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.

• Analytical Thinker – Translates complex business needs into clear, actionable, and scalable solutions that support strategic growth.
• Data-Driven Analyst – Provides data-driven recommendations that empower leadership and product teams to make strategic, evidence-based decisions.
• Process Optimizer – Sets and upholds high standards for business analysis frameworks, ensuring consistency and quality across all deliverables.
• Strategic Partner – Works closely with leadership and cross-functional teams to ensure initiatives align with business priorities and deliver long-term value.
• Result Oriented – Committed to generating data-informed solutions that drive measurable business impact and operational efficiency.

Qualifications and Skills:

• Bachelor’s Degree in Business Administration, Information Systems, Public Health Informatics, or a related field. Master’s degree preferred
• Minimum of 6 years of progressive experience in business analysis, digital product, systems setting or supervisory role, preferably within the NGO or development sector.
• Proven ability to manage complex, multi-stakeholder analysis initiatives in dynamic environments.
• Familiarity with modeling tools (e.g., BPMN, UML), wireframing platforms (e.g., Balsamiq, Figma), and Agile tools (e.g., Jira, Confluence).

Salary

Application Closing Date: Not specified

Application Instructions:

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