TECHNICAL PROJECT MANAGER AT HUGO TECHNOLOGIES |PROJECT MANAGER JOBS IN NIGERIA

About Company:

Hugo is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.

Job Description:

• Technical Team leads will own the day-to-day operations of a blended support team embedded with high-growth AI SaaS clients.
• You will be managing teams of technical and non-technical agents delivering fast, high-quality customer support.

Requirements:

• Executive communication: You write like a sharp operator. Clear, concise, no filler.
• Technical Project/Product Manager/Team Lead experience
• Technical fluency: Comfortable with frontend/backend SRE TypeScript, React, REST APIs, and web fundamentals. You can read a stack trace, interpret logs, and guide an agent through a reproduction. You don’t need to ship code, but you need to earn technical credibility fast.
• Support operations experience: You’ve managed agents or engineers before. You know what good looks like, and you can QA it consistently.
• Billing and payments familiarity: Stripe experience is a plus. Comfort with subscription flows, refunds, and dispute handling.
• You are calm under pressure with experience working in fast-moving environment, and real escalations. You’re steady, not reactive.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply