STATION MANAGER AT UNITED NIGERIA AIRLINES | AIRLINE JOBS IN NIGERIA

About Company:

United Nigeria Airlines Company Ltd is a wholly Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the registered tradename; United Nigeria.

Job Description:

• Oversees all aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations.
• Assumes direct responsibility for his Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Dispatcher, Ramp Agent, Driver, and Catering Officer) Checkin Agent and Baggage Handlers etc)
• Directs all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
• Develops schedules ensuring cost compliance and allocating needed resources
• Ensures customer service representatives are fully trained, and knowledgeable and provide superior customer service.
• Ensures compliance with all UNA Ground Operation Manuals, Load Manuals, Station Manuals and other documents relevant to the management of the station.
• Ensures compliance with International, Federal, State and Local Aviation Regulations
• Identifies and manages station problems, investigates and provides recommendations for operational efficiency for Management
• Makes yearly plans and budgets for the station. Negotiates and manages airport-specific contracts, and quotations and follows up service compliance in accordance with the existing contracts.
• Initiates service recovery efforts in the event of operations irregularities in cooperation with Operational Dispatch.
• Verifies and approves all station-related invoices and reports any mistakes accordingly.
• Involves in station staff recruitment, initiatives disciplinary hearings, training, development and motivational exercises for station staff
• Provides leadership and guidance to the ground handling agents and UNA staff
• Represents UNA at all Airport related functions, and meetings and liaise with the airport authority and governmental offices.
• Ensures company brand and values compliance
• Ensures weekly meetings with the station team
• Ensures team in the station
• Complete quarterly and annual appraisal and staff assessment and make recommendations and submit to the HR Dept.
• Maintain excellent relationships with Aviation Authorities-NCAA, FAAN, NAMA and NIMET and others-bankers, hotels, car hires etc  

Requirements:

• Strong customer service skills
• Knowledge of Nig.CARs
• Knowledge of Ground Handling Operations will be of advantage especially dangerous goods, IATA etc.
• Ability to develop working partnerships with all departments and other airlines at the airport
• Analytical and forward-looking
• Technical expertise – mastery of job-related knowledge, skills and abilities
• Adaptability
• Persuasive
• Team player
• Anticipation and prioritization abilities
• Must be very meticulous with eyes for details.
• Must have Leadership and motivational skills
• Directing and developing staff
• Relationship-building skills
• Interpersonal skills.

Qualifications and Skills:

• HND or B.Sc. in any discipline
• A higher degree will be an added advantage.
• Must be able to work late hours and multi-task.
• A minimum of three to four (3-4) years’ experience in this role or related capacity. 
• Must be comfortable working under extreme pressure
• Must be smart enough to take critical decisions within very short time limit.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should submit their Resume and Cover Letter detailing their relevant experience, Location and qualifications to: careers@flyunitednigeria.com using the Job Title as the subject of the mail.