9mobile| Full-time

SPECIALIST, EMPLOYEE RELATIONS & ENGAGEMENT AT 9MOBILE NIGERIA

Lagos, Nigeria | Posted on 14/08/2025

About Company:

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Description:

  • Provide operational and advisory support on all employee relations, engagement, and welfare matters in line with company policies and statutory requirements.
  • The role coordinates onboarding and exit processes, manages welfare and engagement programs, supports disciplinary and grievance processes, and acts as the primary liaison for HMO matters.
  • This position will work closely with the Manager, HR Operations & Compliance to ensure smooth HR service delivery, accurate documentation, and effective communication to employees and stakeholders.

Responsibilities
Employee Relations & Compliance Support:

  • Assist in the administration of disciplinary and grievance processes, including documentation, scheduling, and communication of outcomes.
  • Maintain accurate and up-to-date employee records for all ER cases and compliance-related matters.
  • Ensure consistent application of HR policies, procedures, and relevant labour laws.
  • Support investigations by gathering facts, coordinating interviews, and preparing case summaries for review.

Onboarding & Exit Management:

  • Coordinate onboarding for new hires by liaising with Resourcing & Partnering, IT, and business areas to ensure seamless integration into the organization.
  • Ensure complete documentation for new hires, including personnel files, ID cards, complimentary cards, work tools, and relevant forms.
  • Conduct exit interviews, document insights, and prepare reports with recommendations for improvement.
  • Oversee the clearance and documentation process for exiting employees.

Employee Welfare & Engagement:

  • Coordinate staff welfare and engagement initiatives (e.g., Valentine’s Day, Children’s Day, health talks, recognition activities).
  • Ensure all employees are registered with the company’s HMO and assist in resolving related issues promptly.
  • Participate in evaluating and selecting healthcare providers for EMTS.
  • Compile and process healthcare provider invoices and claims.
  • Maintain up-to-date records and databases of healthcare providers and welfare benefits.

Operational & Administrative Support:

  • Liaise with Administration and Facilities to provide office space, furniture, accommodation, vehicles, and other facilities to staff.
  • File monthly expatriate returns and support expatriate welfare matters.
  • Prepare periodic reports and dashboards for review by the Manager, HR Operations & Compliance.
  • Respond promptly to employee requests, queries, and complaints to maintain a positive relationship with staff.
  • Assist in internal HR communications to employees regarding policies, programs, and initiatives.
  • Perform any other duties as assigned by the Manager, HR Operations & Compliance.

Requirements:

Education & Experience:

  • First Degree from a recognized university.
  • Three (3) to five (5) years’ experience in human resources, with at least one year in employee relations, engagement, or HR operations.

Required capabilities:
Knowledge

  • Employee and Industrial Relations practices.
  • Exit management processes.
  • Nigerian Labour Law and compliance requirements.

Skills:

  • Strong written and verbal communication.
  • Problem-solving and analytical thinking.
  • Stakeholder and relationship management.
  • Data collection, analysis, and reporting.
  • High attention to detail and accuracy.

Behaviour:

  • Integrity and confidentiality.
  • Passion for excellence.
  • Proactive and solution-oriented mindset.
  • Ability to work collaboratively in a team.
  • Strong customer service orientation.

Salary

Very attractive

Application Closing Date: Not specified

Application Instructions:

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Job Information

Deadline

Not specified

Job Type

Full-time

Industry

Human Resources

Work Level

Experienced

State

Lagos

Country

Nigeria

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