SPECIALIST, BILLING AT 9MOBILE NIGERIA

About Company:

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

Job Description:

• Monitor and analyse daily call data records to ensure they are in trend, investigate, escalate and/or fix issues where they exist.
• Work closely with Revenue Assurance and Fraud Management department to reconcile call data records and report exceptions or possible fraud for further investigation.
• Conduct sample/test bill run between the 20th and 25th of the month, also work with the IT Testing and Revenue Assurance & Fraud Management teams to ensure validation is complete for approvals before the actual bill run is initiated.
• Ensure that all participating call data events are well and completely processed at the end of each month.
• Complete error CDR resolution and bucket management
• Conduct actual bill run on the 1st day of the new month, give regular updates on progress to all stake holders till completion.
• Ensure summarized bills are sent via SMS and email upon successful validation and approvals by Revenue Assurance and Fraud department.
• Conduct post bill run analysis, generate reports required by all stakeholders and send within agreed timelines.
• Monitor the generation of Age debt reports and ensure it is sent on or before the 7th day of the new month.
• Resolution of all escalated Billing and Charging Systems issues (ticket and emails) with agreed service levels and give quality feedback.
• Manage all Convergent Billing System (CBS) nodes handling rating, charging, billing, accounts receivables, dunning control and other related activities and ensure a pro-active working condition for both hardware and software.
• Ensure proactive monitoring of the systems through available tools & key performance reports and make sure all alarms are treated on priority.
• Ensure all business and system reports are accurately and duly generated for business decisions.
• Ensure new software releases pass the quality test, are fit for purpose and deployed successfully.

Requirements:

• Strong problem solving skills.
• Good knowledge and use of SQL
• Strong knowledge of Unix Operating System
• Good analytical skills & strong attention to details
• Excellent ability to express ideas verbally, including strong presentation skills
• Good engagement & communication skills
• Ability to plan, organize and manage pressure.

Qualifications and Skills:

• Candidates with Order Entry, Order Management and Order Processing implementation experience would be preferred.
• Lead all workshops(Process, design, configuration, test and validate) and act as lead for SMT new feature Implementation.
• Provide functional application leadership and guidance to client regarding "leading practices" and the functionality of the software modules through all phases of an implementation
• Have a positive, dynamic, and flexible attitude, should be an excellent team player.
• Ability to effectively work with end-users remotely.
• Has excellent English spoken and written language communication skills.
• Display a passion for the role and a strong desire to deliver to the best of their abilit
• Display persistence to complete tasks and the rigor to ensure the solutions are thoroughly tested.
• Wider experience of Order Management and fulfilments processes from a business context.

Salary

Application Closing Date: Not specified

Application Instructions:

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