SOCIAL MEDIA / CONTENT SUPPORT OFFICER AT ZENITHEDGE CONSULTING | SOCIAL MEDIA / CONTENT JOBS IN LAGOS

About Company:

ZenithEdge Consulting helps businesses deliver world-class customer experiences through structured training, service audits, and recruitment solutions.

We are redefining customer experience across Africa. We empower businesses and professionals to deliver exceptional service through training, technology, and data-driven insights.

Job Description:

We are seeking a high-velocity and creatively rigorous Social Media & Content Support Officer to anchor our digital presence in Lagos. In a world defined by "Attention Economics," success is measured by "Engagement Sovereignty", the ability to harmonize high-fidelity storytelling with the data-driven precision required to scale brand awareness. This role is designed for a "Digital Architect" who can blend "Creative Content Production" (Canva, Video, Graphics) with the "Analytical Agility" required to manage multi-platform campaigns and influencer partnerships.

Requirements:

1. Digital Strategy & Identity Architecture

• Strategic Roadmap: Develop and execute comprehensive social media strategies that align 100% with centralized business goals and target audience profiles.

• Trend Intelligence: Stay at the forefront of the latest digital tools, platform algorithms, and "Lagos-centric" social trends to maintain a competitive edge.

• Brand Voice Governance: Maintain a high-fidelity, consistent brand voice and messaging framework across Instagram, LinkedIn, Facebook, X (Twitter), and TikTok.

2. Content Engineering & Multi-Platform Management

• Creative Production: Plan and engineer engaging multimedia content—including high-impact text, graphics, and short-form videos—that drives "Stop-the-Scroll" engagement.

• Platform Stewardship: Manage and schedule 100% of posts using professional management tools (e.g., Hootsuite, Buffer) to ensure optimal posting frequency and reach.

• Paid Advertising Mastery: Manage and optimize paid social media campaigns, ensuring cost-effective lead generation and brand exposure.

3. Community Diplomacy & Reputation Management

• Real-Time Engagement: Monitor platforms and respond to comments, messages, and inquiries with professional agility and empathy.

• Relationship Architecture: Build and maintain high-value relationships with followers, customers, and potential brand ambassadors/influencers.

• Reputation Defense: Proactively manage the company’s online reputation, addressing customer feedback and crisis communication with clinical professionalism.

4. Performance Analytics & Data Sovereignty

• Insight Engineering: Track and analyze key performance metrics—Reach, Engagement, Conversion, and ROI—to provide a "Source of Truth" for marketing performance.

• Optimization Logic: Generate weekly and monthly performance reports, utilizing data-driven insights to refine future content and campaign strategies.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s Degree in Marketing, Communications, Digital Marketing, or a related field.

• Experience: Proven experience managing professional social media accounts (Agency or Corporate background preferred).

• Technical Mastery: Proficiency in Canva, basic video editing, and social media analytics tools.

Core Competencies

• Creative Grit: Exceptional storytelling ability with a "Meticulous Eye" for visual detail.

• Analytical Prowess: Ability to interpret complex data and translate it into actionable marketing adjustments.

• Operational Agility: Strong time management skills to manage real-time engagement and flexible working hours.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: zenithedgeconsulting@gmail.com using the Job Position as the subject of the email.