SENIOR PRODUCT DESIGNER - RETENTION AT M-KOPA NIGERIA

About Company:

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the following positions below:

Job Description:

• We are looking for a Senior Product Designer to drive exceptional user experiences for our retention products as we scale up and drive digital and financial inclusion across our markets.
• ''This role offers the opportunity to shape how design drives customer experience for critical financial products at a crucial growth moment.
• You'll create cohesive, high-quality user experiences across all touchpoints for customers across multiple African markets, working with talented cross-functional teams including product managers, engineers, data scientists, and commercial stakeholders.''

Responsibilities
In this role, you would be responsible for:

• Conducting user research and translating insights into compelling design solutions for cash loans, airtime, and health insurance products
• Creating end-to-end design experiences using established design systems while ensuring visual cohesion
• Developing prototypes and iterating based on user testing and stakeholder feedback
• Collaborating with Product Management and Tech teams to define UX strategy for your product area
• Implementing and extending our design system to ensure consistency across multiple touchpoints
• Conducting usability testing and incorporating feedback to optimize customer experiences
• Working directly with customers to understand their needs and validate design decisions
• Partnering with engineering teams to ensure high-quality implementation of designs
• Contributing to design metrics that demonstrate impact on business outcomes
• Since this role requires conducting user research in market, the ideal candidate for this role should either be based in or willing to relocate to either Kenya or Nigeria.

Requirements:

Your application should demonstrate:

• 5+ years experience in product design with a focus on customer-facing digital products
• Strong UX/UI design skills with proven ability to create intuitive, user-centered designs
• Extensive experience conducting user research and translating findings into design decisions
• Proficiency in prototyping tools (Figma, Sketch, or similar) and creating interactive prototypes
• Experience working with and contributing to design systems from concept to implementation
• Ability to balance user needs with business goals and technical constraints
• Strong collaboration skills working with cross-functional teams
• Experience with end-to-end product design from research through implementation
• Excellent communication skills with ability to articulate design decisions to diverse stakeholders
• Experience in fintech, financial services, or insurance products is highly desirable.

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY