RECEPTIONIST AT URIELSPROUT LIMITED

About Company:

Urielsprout Limited is an innovative, excellence-driven human capital development organization committed to transforming individuals and organizations through bespoke training, career guidance, and business advisory services. Our primary focus is on employability skills training, job matching (internships and paid employment), SIWES placements, business advisory, and support services. We also provide general capacity development training and workshops aimed at upskilling teams within organizations. Our goal is to elevate workforce readiness, enhance employability, and foster business success by equipping clients with skills and support needed to thrive in competitive markets. We leverage strategic partnerships to drive substantial positive impact.

Job Description:

• Warmly welcome and assist guests during check-in and check-out processes.
• Handle reservations, cancellations, and inquiries via phone, email, and in-person interactions.
• Provide information about hotel services, amenities, and local attractions.
• Address guest concerns professionally and escalate issues when necessary.
• Process payments and maintain accurate billing records.
• Collaborate with housekeeping and other departments to meet guest needs.
• Ensure the front desk area is well-organized and presentable at all times.

Requirements:

• High School Diploma or equivalent (required).
• Prior experience in customer service or front desk roles (1-2 years preferred).
• Background in hospitality or tourism is advantageous.

Qualifications and Skills:

• Strong communication and interpersonal skills.
• Proficiency with hotel management software (e.g., Opera, Cloudbeds) and MS Office.
• Ability to multitask and stay organized in a fast-paced environment.
• A problem-solving mindset with a positive attitude.
• Fluency in [English] (additional languages are a plus).
• Availability for flexible shifts, including weekends and holidays.
• Professional grooming and appearance standards.
• A commitment to delivering outstanding guest experiences.

Salary

Application Closing Date: 31st March, 2025

Company Website

Application Instructions:

Interested and qualified candidates should send their CV to: urielsproutrecruits@gmail.com using the Job Title as the subject of the email.