RECEPTIONIST AT SUITE SERENITY HOTEL | RECEPTIONIST JOBS IN LAGOS

About Company:

Suite Serenity Hotel has been a beacon of luxury and hospitality in the heart of the city. Our journey has been defined by a relentless pursuit of excellence, to training a team that treats every guest like family. We've hosted royalty, celebrities, and countless couples on their honeymoon, but our greatest joy remains the smile of a first?time visitor who discovers the magic of Suite Serenity.

Job Description:

We are looking for a warm, professional, and efficient Receptionist to be the face of our hotel in Ikotun. You are the first person our guests encounter, and your goal is to set the tone for an exceptional stay from the moment they walk through our doors.

If you are a people-person who thrives in a fast-paced environment, has a knack for problem-solving, and enjoys delivering high-quality customer service, we would love to have you join our team.

Requirements:

Guest Services & Operations

• The Warm Welcome: Greet every guest with professionalism and a friendly demeanor.

• Seamless Logistics: Efficiently manage the check-in and check-out procedures, ensuring a smooth experience for every guest.

• Reservations Management: Handle room bookings, reservations, and cancellations with precision.

• Information Hub: Provide accurate and helpful information regarding hotel services, facilities, and local attractions to ensure guests make the most of their visit.

Administration & Coordination

• Communication: Answer phone calls, respond to emails, and address guest inquiries promptly.

• Data Integrity: Maintain detailed guest records while ensuring complete data confidentiality.

• Financial Compliance: Process payments accurately in line with our cashless hotel policy.

• Team Synergy: Coordinate effectively with the housekeeping and maintenance departments to ensure rooms are always ready for arrivals.

Problem Solving & Upkeep

• Conflict Resolution: Handle guest complaints with empathy and professionalism, escalating issues to management when necessary.

• Front Desk Excellence: Maintain a clean, organized, and welcoming front desk environment at all times.

Qualifications and Skills:

• Education: [e.g., Minimum of OND in Hospitality, Business Administration, or a related field.]

• Experience: [e.g., 1–2 years of experience in a similar customer-facing or hospitality role.]

• Skills:

  • Excellent verbal and written communication skills.

  • Strong proficiency in Microsoft Office/Hotel Management Software.

  • A calm, professional, and patient demeanor, especially under pressure.

  • High level of integrity and attention to detail.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidate should send their CV and cover letter to: suiteserenityhotel@outlook.com using the Job Position as subject of the email.