PROGRAM MANAGER AT INTERSWITCH

About Company:

Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations.

Job Description:

Project Scope Definition

• Manage the delivery of research, workshops, and other activities to support the specification and agreement of projects and programme deliverables.
• Plan and deliver projects or programmes using an appropriate project management methodology to ensure intended outcomes are achieved.
• Partner with Product Managers to establish goals, roadmaps, and operational models for engaging with cross-functional teams.
• Define initiative-level programme roadmaps with a macro-view of all supporting work streams, driving overall programme completion.
• Facilitate regular programme/project status and design review meetings, ensuring the right stakeholders are involved.
• Document decisions and action items, and follow up with owners to prevent deviations from project scope.

Stakeholder Management

• Plan and deliver stakeholder engagement activities to develop effective project working relationships.
• Ensure stakeholder needs and concerns are identified and addressed.
• Serve as the bridge between business functions (Product, Engineering, Marketing, Sales, Finance), aligning stakeholders on initiatives.
• Communicate standards, guidelines, processes, governance, and performance expectations with cross-functional stakeholders and executives.
• Manage workflow through delegation, scheduled check-ins, and feedback loops.
• Partner with Product Managers to establish programme goals, roadmaps, and operational models, ensuring alignment and delivery.

Project Risk and Issue Management

• Evaluate portfolio performance against key metrics, taking corrective actions where needed.
• Provide executives with portfolio-level transparency into status, dependencies, issues, and risks.
• Identify and evaluate risks, issues, dependencies, and constraints, escalating where appropriate.
• Anticipate obstacles and potential risks, implementing solutions to mitigate them.
• Apply structured change management methodologies to build acceptance of change and embed desired culture/behaviours.

Project Resource Management

• Manage the allocation of programme/project budgets, control costs, and address deviations promptly.
• Develop tactical plans to optimise resources and assets within programmes and projects.
• Prepare workforce planning reports and budget forecasts.
• Proactively manage project costs, provide forecasts, and present variances with narratives at review points.

Innovative Products Programme Portfolio Management

• Translate strategic innovative product initiatives into a programme portfolio aligned with Interswitch’s strategic objectives.
• Prioritise and align programmes and projects to maximise resource use while managing time and budget constraints.
• Build synergies between related programmes and projects.
• Produce project plans with clearly identified and organised activities to achieve programme objectives.
• Ensure compliance with Interswitch’s portfolio management frameworks and decision-making structures.
• Draft elements of programme management frameworks/tools, ensuring adherence to design principles.
• Compile review reports and presentations with key insights and recommendations for stakeholders.

Promote Culture of Innovation

• Promote a culture of innovation through initiatives such as idea-generation platforms, jam sessions, and hackathons.
• Provide means (research, ideas, solutions) to prototype innovation business cases that shape strategy and roadmaps.

Technical Competencies

Project Change Management

• Identify, manage, and control project-related changes independently.
• Guide and train others on contract change control, managing requirements changes, and maintaining project scope documentation.
• Tools: Change Management Plan, Change Log/Register, Change Requests, Scope Documents.

Project Resource Planning and Control

• Identify, acquire, and manage project resources (physical and human).
• Provide guidance on resource allocation and workforce planning.
• Tools: Resource Management Plan, Estimating, RACI/RASCI Matrix.

Project Tracking and Reporting

• Measure and report progress toward milestones to keep projects on track.
• Train others on project tracking frameworks.
• Tools: Performance Reports, Schedule/Status Reporting.

Project Scope Management

• Manage scope identification, verification, and changes.
• Provide independent oversight and mentoring on requirements management.
• Tools: Requirements Documentation, Scope Baseline, Validation & Verification Plans, Scope Statement.

Stakeholder Expectation Management

• Identify and analyse stakeholders, manage relationships, and align expectations.
• Tools: Communications Plans, Conflict Management/Resolution, and Expectation Management Frameworks.

Project Communications Management

• Ensure timely creation, distribution, and archiving of project information.
• Tools: Communications Plan, Performance Reports, Status Updates.

Project Organisation and Structure

• Build project team structures and cultures, define roles/responsibilities.
• Tools: Kanban boards, Sprint Planning, Sprint Demonstrations, and Retrospectives.

Project Portfolio Management

• Develop and manage portfolio-level strategic plans and roadmaps.
• Tools: Portfolio Charter, Portfolio Roadmap, Strategic Plans.

Project Benefits Management

• Identify, track, and ensure delivery of programme/project benefits.
• Tools: Benefits Planning, Realisation Plans, Business Cases, Benefits Transition.

Project Business Acumen

• Apply entrepreneurial spirit to run projects within business parameters.

Project and Programme Risk Management

• Identify, monitor, analyse, and prioritise risks; develop and implement mitigation plans.
• Tools: Risk Register, Probability/Impact Matrix, Risk Management Plan, Alternative Planning, Categorisation.

Project and Programme Schedule Management

• Manage project schedules, align resources, and control delivery timelines.
• Tools: Critical Path Analysis, Gantt Charts, Precedence Diagrams, Schedule Baselines, WBS.

Strategic Project and Programme Alignment

• Align projects with organisational strategy and execution frameworks.
• Tools: Strategic Execution Frameworks, Alignment Plans.

Requirements:

• University first degree in Business, Computer Science, Project Management, or related field.

Qualifications and Skills:

• General Experience: At least 8 years in Programme/Project Management roles, ideally in financial services or the payments industry.
• Managerial Experience: Minimum 3 years coordinating people and resources to deliver results within defined timeframes.

Salary

Application Closing Date: Not specified

Application Instructions:

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