PRODUCT ASSURANCE ANALYST AT FORT KNOX OUTSOURCING

About Company:

Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible

Job Description:

• Ensure end-to-end revenue assurance for all Voice, SMS, Data, VAS, and Financial Services products, tariffs, and promotions.
• Review new and existing products to identify process gaps and revenue risks, and escalate issues for resolution.
• Prepare and execute Acceptance Test Plans (ATP) and User Acceptance Testing (UAT) in collaboration with internal teams and vendors.
• Conduct risk analysis on new and existing products and document conflicting business rules.
• Participate in product rollout, post-implementation testing, and regression testing to ensure billing accuracy and zero revenue loss.
• Ensure timely termination of expired products, tariffs, and promotions, including validation testing.
• Support system upgrades and integrations across billing platforms and network nodes alongside technical teams.

Requirements:

• Strong analytical and problem-solving skills
• High attention to detail with accuracy and precision
• Good knowledge of telecom products and business rules
• Revenue assurance skills including reconciliation, investigation, and reporting
• Proficiency in Microsoft Office applications
• Strong communication, interpersonal, and teamwork skills.

Qualifications and Skills:

• Bachelor’s degree in a relevant discipline
• Master’s degree is an added advantage
• Minimum of 1 year relevant experience in Revenue Assurance, Telecom Operations, or a related role

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the job title as the subject of the mail.