PEOPLE OPERATIONS LEAD AT HUGO TECHNOLOGIES

About Company:

Hugo is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.

We are recruiting to fill the position below:

Job Description:

Core HR Operations:

• Manage day-to-day HR processes including onboarding, offboarding, employment changes, and employee data management on HRIS. Collaborate with Middle Managers (who manage Entry-level and Junior Professionals) to deliver interventions to Entry-level and Junior Professionals.
• Ensure accuracy and confidentiality of employee records in compliance with local labor laws and internal policies.
• Administer and audit HRIS systems, partnering with IT and vendors as needed for maintenance and upgrades.
• Oversee or support payroll input, benefits administration, statutory filings, and compliance activities. Collaborate with vendors and internal stakeholders as necessary on compensation and benefits matters.
• Manage HR queries and ticketing queues on Zoho Helpdesk with a service-oriented mindset and commitment to SLAs.

Data, Systems & Process Optimization:

• Generate and analyze HR metrics, dashboards, and reports to support business decision-making.
• Identify opportunities to automate or streamline HR processes; provide feedback on tools and systems used by the team.
• Contribute to and maintain high-quality SOPs and knowledge bases to improve scalability and consistency of operations.
• Contribute to cross-functional projects involving employee experience, HRIS enhancements, compliance, and analytics.
• Project Management
• Manage small teams or workstreams to deliver operational outcomes; coach junior staff and model accountability.
• Scope moderately complex projects, apply structured problem-solving frameworks, and track delivery milestones.
• Promote the effective use of AI, data, and digital tools to drive efficiency and innovation in People Operations.

Communication & Collaboration:

• Communicate clearly and professionally with internal stakeholders, vendors, and senior leaders.
• Adapt communication style based on audience — from technical documentation to executive-ready summaries.
• Participate effectively in meetings, offering input, flagging risks, and seeking timely supervisor guidance where needed.
• Collaborate cross-functionally with Legal, Finance, IT, and other teams on key initiatives.

Requirements:

Must-Have Qualifications/Experience:

• Quantitative Acumen & Data Analytics: Very strong quantitative acumen and extensive experience with data analytics to inform decision-making and identify trends.
• Exceptional accuracy and attention to detail.
• A proactive problem solver who can anticipate and address challenges before they escalate.
• Excellent time management, organization, and multitasking skills, with an ability to manage competing priorities in a fast paced environment.
• Exceptional capacity for making sound judgments in high-pressure environments.
• Clear, unambiguous communicator who is effectively responsive across multiple communication channels.

Preferred Background:

• Bachelor’s Degree in Human Resources, Business, or a related field
• 4–6 years of HR experience or Administration (where individual is a fast learner)
• Experience in a fast-paced or high-growth environment
• Prior experience with HRIS systems and data reporting tools
• Exposure to project management methodologies and tools (e.g., Asana, Jira, Smartsheet)
• Strong written and verbal communication skills
• Proven ability to work cross-functionally and influence without authority
• Demonstrated interest or experience in leveraging AI or automation in HR operations
• HR Certification - SHRM, CIPM or CIPD.
• Masters in HR or Business Administration

What We Provide

• Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture.
• We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY