OUTLET MANAGER AT HYATT REGENCY | OUTLET MANAGER JOBS IN LAGOS

About Company:

Expected to open 2025, Hyatt Regency Lagos Ikeja is ideally located in the serene GRA and just moments away from Murtala Muhammed International Airport. Hyatt Regency Lagos Ikeja is a premier hotel in Lagos, Nigeria, offering the perfect blend of convenience and elegance where our guests feel comfortable, connected, and encouraged to be their best selves because they are welcome and relaxed in our care.

Hyatt Regency hotels and resorts are founded on openness - our colleagues consistently serve with open minds and open hearts to deliver unforgettable celebrations, effortless relaxation and notable culinary experiences alongside expert meetings and technology-enabled collaboration.

Job Description:

• The Outlet Manager role at Hyatt is a leadership position responsible for overseeing daily operations of a restaurant or bar outlet, ensuring guest satisfaction, managing staff, controlling costs, and driving revenue growth.

Key Responsibilties
Operational Oversight:

• Manage daily outlet operations including staffing, inventory, and budgeting.
• Ensure compliance with health, safety, and sanitation standards.
• Monitor outlet performance and implement improvements.

Guest Experience:

• Develop strategies to enhance guest satisfaction and loyalty.
• Handle guest inquiries, complaints, and special requests professionally.
• Maintain a welcoming atmosphere aligned with Hyatt’s brand standards.

Team Leadership:

• Train, mentor, and motivate staff to deliver exceptional service.
• Conduct regular meetings to communicate goals and provide feedback.
• Foster a positive work environment that encourages teamwork.

Financial Management:

• Achieve and exceed revenue targets while controlling costs.
• Maintain accurate financial records and employee schedules.
• Collaborate with sales and marketing teams on promotions.

Strategic Development:

• Stay updated on industry trends and competitor activities.
• Innovate to improve outlet performance and guest satisfaction.
• Uphold Hyatt’s brand culture and corporate standards.

Requirements:

• Education: Degree or Diploma  in Hospitality / Restaurant Management.
• Experience: 2 - 3 years in a similar role, preferably in luxury hotels or large restaurants.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proven track record in revenue growth and cost control.
• In-depth knowledge of food & beverage operations, menu planning, and inventory management.

Salary

Application Closing Date: Not specified

Application Instructions:

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