OPERATIONS SUPPORT OFFICER AT FLEXI MICROFINANCE BANK | OPERATIONS JOBS IN LAGOS

About Company:

Flexi Microfinance Bank (FlexiMFB) is a subsidiary of PalmPay, supporting financial services and operational expansion across Nigeria. As part of our continued growth, we are recruiting to fill the position below: 

Job Description:

We are looking for a proactive and detail-oriented Operations Support Officer to play a vital role in the success of our field operations. In this position, you will act as the bridge between our management team and our field agents, ensuring that daily activities are executed smoothly, data is tracked accurately, and targets are met. If you thrive in a fast-paced environment and have a knack for process coordination and problem-solving, we would love to have you on the team.

Requirements:

• Field Coordination: Support the daily activities of field agents, ensuring they have the guidance and resources needed to meet operational goals.

• Data Management: Track and maintain operational data, including activations, agent onboarding, and daily performance metrics.

• Reporting: Prepare accurate, timely reports to keep management informed of field performance and operational trends.

• Process Compliance: Ensure all field teams strictly adhere to established protocols and processes.

• Problem Solving: Act as the first point of contact for resolving field-related challenges and customer issues in real-time.

• Communication: Facilitate seamless information flow between the field teams and the management office.

Qualifications and Skills:

• Education: A Bachelor’s degree in a relevant field.

• Experience: 0–2 years of experience in operations, administration, or coordination roles.

• Technical Skills: Basic proficiency in Microsoft Excel or Google Sheets for data entry and tracking.

• Operational Mindset: The ability to thrive in a fast-paced, target-driven environment.

• Communication: Excellent verbal and written communication skills, with a focus on collaborative problem-solving.

• Availability: Must be available to resume work immediately.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: otumunye.flourish@flexi-bank.com using “Operations Support Officer” as the subject of the email.