OPERATIONS PERFORMANCE INSTRUMENTATION ANALYST (PMI ANALYST) AT FORT KNOX GROUP | OPERATIONS JOBS IN LAGOS

About Company:

Fort Knox Group is one of the most diversified security and financial outfits in West Africa with fixed based operation in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria. 

Job Description:

We are seeking a high-velocity and structurally elite Operations Performance Instrumentation Analyst (PMI Analyst) to anchor the governance engine of Fort Knox Group. In a specialized security and financial landscape where institutional momentum is dictated by the speed of the data-relay and the precision of the performance-filter success is defined by "Systemic Sovereignty" the ability to harmonize company-wide KPIs with the clinical precision required for SLA Management, Trend Analysis, and Process Documentation. This role is designed for an "Analytical Architect" specifically a professional with 2 to 6 years of experience who can blend "Technical Grit" (mastering SQL and CRM instrumentation) with the "Strategic Agility" required to execute Operational Risk Mitigation and Corrective Action Protocols.

Requirements:

1. Orchestration & Metric Governance

• Sovereignty of the KPI: Develop and monitor company-wide KPIs and SLAs, acting as the primary "Source of Institutional Accountability."

• Alignment Architecture: Engage diverse departments to ensure sign-off and alignment on performance metrics, providing the "Structural Foundation" for unified service delivery.

• Integrity Stewardship: Develop and maintain operational manuals and KPI documentation, ensuring the "Source of Procedural Truth" is elite and uncompromised.

2. Tactical Resilience & Analytical Logic

• Insight Sovereignty: Periodically analyze operational data to identify trends, inefficiencies, and performance gaps, acting as the primary "Source of Corrective Foresight."

• Reporting Architecture: Prepare and present monthly, quarterly, and annual performance reports, providing the "Functional Foundation" for executive decision-making.

• Risk Stewardship: Identify operational risks and propose actionable solutions, maintaining the "Source of Organizational Continuity."

3. Operational Integrity & Digital Power

• Instrumentation Sovereignty: Support the implementation of new measurement and monitoring systems, acting as the primary "Source of Technical Optimization."

• Stakeholder Architecture: Communicate updates and documentation changes across relevant teams, providing the "Relational Foundation" for transparent governance.

• Velocity Logic: Utilize SQL and CRM expertise to accelerate the "Data-to-Insight" cycle, maximizing the "Source of Performance Throughput."

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s degree in Business Management, Statistics, or a related field.

• Experience: 2 – 6 years in performance management, data analytics, or instrumentation.

• Technical Power: Proficiency in Microsoft Office/Google Workspace; experience with SQL and CRM tools (Oracle NetSuite, HubSpot) is a distinct advantage.

• Data IQ: Excellent report writing and data visualization skills with high attention to detail.

• Aptitude: Strong stakeholder management abilities with the capacity to work independently.

Core Competencies

• Analytical Grit: Ability to identify subtle performance gaps in complex, diversified operations.

• Systemic Sovereignty: Mastery of the "Measure-Analyze-Document-Report-Improve" lifecycle.

• Execution Power: Strong communication skills focused on aligning multiple departments with central performance frameworks.

Salary

Application Closing Date: 30th May, 2026

Application Instructions:

Interested and qualified candidates should forward their CV to: recruitment@fortknoxoutsourcing.com using the position as subject of email.