OPERATIONS OFFICER AT PLUS CREDIT SYSTEMS

About Company:

We’re Plus Credit, your go-to for credit and investment solutions that just work. We partner with top brands and platforms to deliver seamless, digital-first financial products from saving smarter to shopping better. Whether you’re leveling up your phone, funding a trip, or stacking your savings, we plug you into the money moves that matter.

Job Description:

Do you enjoy solving problems, supporting people, and keeping track of details, others might miss?
If you’re ready to take on a role where no two days are the same, from onboarding agents to tracking stock and supporting customers, then the Operations Officer Role at Plus Credit Systems is for you. 

Key Responsibilities
•    Set up and onboard new Watu agents, including profile creation and training
•    Maintain weekly agent tracking sheets (covering sales, stock, and performance)
•    Act as first-level support for agent issues, escalating when necessary
•    Follow up with teams to resolve delays, approvals, or escalations
•    Onboard customers and guide them through seamless product adoption
•    Educate and support the PlusCredit affiliate network as needed
•    Collect customer feedback and relay to internal teams for improvements or issue resolution
•    Identify cross-sell or upsell opportunities and coordinate with the sales team
•    Stock Management
•    Generate weekly reports covering agent sales, stock movements, customer activity, and commissions
•    Ensure customer KYC is complete and all required apps are installed
•    Keep clean and auditable logs for reporting and operational transparency.

Requirements:

•    Excellent communication and interpersonal skills 
•    Organized, detail-oriented and a collaborative team player.
•    Problem-solving mindset 
•    High level of integrity and accountability

Qualifications and Skills:

Bachelor’s degree in Business Administration, Economics, Finance, or a related field.
•    1–2 years’ relevant experience in operations, agent/customer management, or stock/asset tracking. 
•    Strong analytical and reporting skills, with proficiency in Excel/Google Sheets.
•    Previous experience as an operations officer in a buy now pay later partner company is an advantage

Salary

Application Closing Date: Not specified

Company Website

Application Instructions:

Ready to join our dynamic team?
How to Apply: Interested and qualified candidates should click on the link below to apply online: https://forms.gle/3KfAaGdscWEqB1DR8