OPERATIONS OFFICER

About Company:

Pact Microfinance Bank is a customer-focused financial institution licensed by the Central Bank of Nigeria (CBN). With a commitment to giving customers a personalised edge in banking, we provide affordable, accessible, and transparent financial services tailored to meet the needs of individuals, businesses, and communities.

Job Description:

Branch Operations Support:

• Assist in managing daily branch operations, including account opening, transaction processing, and cash handling. 
• Ensure timely and accurate reconciliation of all financial transactions.

Customer Service:

• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers on available products and services
• Assist in the onboarding of new customers and educate them on the use of digital banking services.

Compliance and Documentation:

• Ensure all operations comply with CBN regulations, internal policies, and microfinance banking standards.
• Maintain accurate and up-to-date records of transactions and customer documentation.

Cash Management:

• Monitor cash inflows and outflows to ensure the branch maintains adequate liquidity.
• Support the Head of Operations in daily cash reconciliation and vault management.

Operational Efficiency:

• Identify opportunities for process improvement and contribute to streamlining branch operations.
• Work closely with the Head of Operations to ensure operational targets are met.

Risk Management:

• Adhere to all internal control measures to mitigate risks and ensure the safety of customer funds.
• Promptly escalate any suspicious or fraudulent activities to the Head of Operations.

Requirements:

Education:

• A minimum of an HND/Bachelor’s degree in Banking & Finance, Business Administration, Economics, or a related field.
• Professional certifications (e.g., CIBN, ICAN, ACCA) are an advantage
• Close proximity to Epe is required

Experience:

• Minimum of 2–3 years of experience in banking operations, preferably in the microfinance sector.

• Hands-on experience with transaction processing and customer service is highly desirable.
• A close proximity to Epe is required

Why Join Pact Microfinance Bank?

• Work with a dynamic and innovative team focused on empowering communities.
• Competitive salary and performance-based incentives.
• Opportunity for career growth and professional development within a fast-growing institution.

Qualifications and Skills:

• Knowledge of microfinance banking operations, cash handling, and customer service principles.
• Strong organizational skills and attention to detail.
• Proficiency in banking software and Microsoft Office tools.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.

Salary

Application Closing Date: 26th May, 2025

Application Instructions:

Interested candidates should submit their CV and a cover letter detailing their experience and qualifications to hr@pactmfb.ng with the subject line: Operations Officer - Epe.