OPERATIONS MANAGER (ENERGY STORAGE) AT TRANSSION HOLDINGS

About Company:

Transsion Holdings is the parent company of TECNO, Infinix, and itel, and a leading smartphone manufacturer across Africa and other emerging markets. With a strong focus on innovation tailored to local needs, Transsion has built a reputation for delivering affordable, reliable, and cutting-edge mobile solutions. Beyond smartphones, the company also manages accessory, appliance, and after-sales service brands including Oraimo, Syinix, and Carlcare, ensuring a comprehensive ecosystem of products and services that enhance everyday life.

Job Description:

• Service Network: Plan, establish, and manage regional after-sales outlets to ensure effective coverage and smooth operations.

• Team Leadership: Recruit, train, and manage service teams; enhance technical skills, optimize resource use, and ensure timely response.

• Efficiency & KPIs: Monitor service response/completion times, implement KPI-based performance evaluations, and streamline workflows.

• Process & Quality: Standardize and improve service processes, conduct quality audits, implement customer feedback mechanisms, and drive continuous improvement.

• Knowledge Sharing: Build a service knowledge base and best practices to strengthen team capability.

• Collaboration: Work closely with sales, technical, supply chain, and product teams to meet customer needs and ensure seamless communication.

Requirements:

• Proven expertise in service network management, team leadership, and process optimization.

• Strong communication, coordination, and stress management skills across teams and regions.

• Data-driven mindset with the ability to track KPIs, measure results, and drive continuous service improvements.

Qualifications and Skills:

• Bachelor’s Degree or higher in Electrical Engineering, Power Systems, Mechanical Engineering, or related field.

• Minimum of 5 years’ experience in after-sales service, operations & maintenance (O&M), or service operations, preferably in energy storage or renewable energy.

Salary

Application Closing Date: 26th September, 2025

Application Instructions:

Interested and qualified candidates should send their resume to: adebayo.deborah@transsion.com using "Operation Manager" as the subject of the mail.