OPERATION MANAGER AT CRAVECITY MEGA LIMITED

About Company:

Cravecity Mega Limited is a Quick service restaurant. We offer excellent services with the best bites that satisfies every customers cravings. We encourage a favourable work environment by promoting a greatwork culture.

Job Description:

Operations Management:

• Oversee daily operations of all QSR outlets, ensuring adherence to company standards in food quality, speed of service, cleanliness, and safety.
• Develop and implement standard operating procedures (SOPs) to maintain consistency across all locations.
• Monitor and analyze operational performance (sales, customer feedback, wastage, labor costs) and take corrective actions where necessary.

People Management:

• Lead, coach, and mentor outlet managers and their teams to drive operational excellence.
• Ensure proper staffing levels, training, and shift scheduling across outlets.
• Promote a culture of accountability, teamwork, and customer-first service.
• Handle escalated employee or customer issues professionally.

Strategic & Process Improvement:

• Identify opportunities to improve operational efficiency and customer satisfaction.
• Implement new technologies, systems, or processes to enhance productivity.
• Support new store openings, including recruitment, training, and setup.
• Collaborate with other departments (HR, Finance, Procurement, Marketing) to support business objectives.

Financial & Business Performance:

• Monitor sales, cost of goods sold (COGS), labor costs, and overheads to maintain profitability.
• Assist in setting and achieving sales targets, budgets, and KPIs for each outlet.
• Control inventory levels and minimize waste through effective stock management and reconciliation.
• Provide weekly and monthly operational performance reports to senior management.

Requirements:

• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Good financial acumen and ability to interpret P&L reports.
• Knowledge of QSR industry trends, food safety, and hygiene regulations.
• Ability to multitask, prioritize, and work under pressure.
• Strong communication and interpersonal skills.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.
• 5–7 years of experience in restaurant or QSR operations, with at least 3 years in a managerial role.
• Proficiency in MS Office and familiarity with POS and inventory management systems.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hrbp@cravecityng.com using "Procurement QSR" as the subject of the mail.