NETWORK OPERATIONS CENTER (NOC) ENGINEER AT FIBREHUB INTERNETWORKING SERVICES LTD

About Company:

Fibre Hub is a telecommunication and Information Technology service company. We offer a combination of business solutions designed to enhance the efficiency and productivity of our clients. Over the years we have been able to identify and develop competence for analyzing and understanding business operations, the cost drivers, and operational hiccups that create inefficiencies and challenges in organizations. We have numerous customized business solutions designed to address our client's specific telecommunication challenges; giving the organization the required edge in today’s highly competitive market.

Job Description:

• Monitor ISP backbone, access networks, and customer links using NMS tools.
• Detect and respond to alarms, outages, or performance degradations.
• Log, prioritize, and escalate incidents in accordance with SLAs.
• Perform first-level and second-level troubleshooting for network faults.
• Provide remote support to field engineers during installations, repairs, or escalations.
• Work closely with Tier-3/Engineering teams for complex issues.
• Support routine maintenance activities (upgrades, patches, backups).
• Implement and monitor change requests following standard procedures.
• Document and update network diagrams, incident logs, and technical reports.
• Communicate effectively with customers on service status and incident resolutions.
• Ensure timely updates to clients and account managers during outages.
• Track KPIs (uptime, latency, throughput, packet loss).
• Recommend improvements to enhance network reliability and customer experience.

Requirements:

• Strong knowledge of TCP/IP, BGP, OSPF, MPLS, DNS, DHCP, VPNs, and routing/switching.
• Experience with monitoring tools (e.g., PRTG, SolarWinds, Nagios, Zabbix, Cacti).
• Familiarity with fiber optics, wireless, and last-mile technologies.
• Hands-on with Cisco, Juniper, Mikrotik, or Huawei equipment.
• Excellent problem-solving, communication, and teamwork skills.

Qualifications and Skills:

• Bachelor’s degree in Computer Science, Electrical/Electronics Engineering, Telecommunications, or related field (or equivalent experience).
• 2+ years’ experience in ISP, telecom, or enterprise networking environment.
• CCNA/CCNP (Cisco Certified Network Associate/Professional)
• JNCIA/JNCIS (Juniper)
• Mikrotik MTCNA/MTCRE
• ITIL Foundation (for incident/change management)

Salary

Application Closing Date: 30th September, 2025

Application Instructions:

Interested and qualified candidates should send their application and CVs to: hr@fibrehub.com.ng using the Job Title as the subject of the email.