NETWORK MANAGEMENT CENTER (NMC) ENGINEER AT WEST INDIAN OCEAN CABLE COMPANY (WIOCC) LIMITED

About Company:

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

We are recruiting to fill the position below:

Job Description:

• Proactively manage assigned network to meet quality and performance levels, resolve incidents and problems and manage planned engineering work.

Responsibilities

• Proactive management of the assigned subsea, core and edge network, resolve incidents and problems, improve performance objectives, manage security and environmental systems.
• Ensure alarms are actively managed and levels kept to a minimum.
• Planned engineering works, technical planning and management through change management.
• B/OSS & NMS systems & tools, implementation, usage, training & development.
• Network release, accept new and changed networks from Engineering through Projects.
• Problem resolution, direct and control resources, technical, vendor and management escalation.
• Mentorship & training of Operations team on technical competency.
• Adhere to, lead compliance with and assist in developing company policies and procedures.
• Assist other departments and lead, and report on projects as requested by the Project Office.
• Innovate, report on and continually improve on operational KPIs.
• Manage and build strong partnerships with the Network Operations Centre, ensuring client satisfaction through high-availability network targets.
• Use B/OSS tools effectively to record information accurately and concisely in a timely manner.
• Cover for the Network Operations Centre and provide NOC Disaster Recovery capability.

Requirements:

• Bachelor’s Degree or equivalent work experience in a related field.

Experience & Skills:

• Requires a minimum of 1 year’s experience in the telecom industry, including experience in NOC / NMC.
• Knowledge of various platforms, including Subsea, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
• Effective written and verbal communication skills evidenced by work history and accomplishments.
• Expert knowledge of at least one trouble ticket system, NetSuite desirable.
• Excellent communications and soft skills, including the ability to listen to and summarise and concisely share key information with clients.
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment.

Qualifications and Skills:

• Client-focused, relationship builder.
• Integrity, honest with high ethical standards.
• Boundless, passionate, and flexible.
• Personnel excellence, accuracy, and attention to detail.
• Collaborative, achieve results through teamwork and partnerships.
• Strong analytical skills and able to collate and interpret data from various sources.
• Excellent English language communicator with a natural aptitude for dealing with people.
• Good network diagnostic skills.
• Willing to work on a 24/7 shift, including nights, weekends and public holidays / on-call as required.

Salary

Application Closing Date: 10th August, 2025

Application Instructions:

Qualified candidates should forward their updated CV, including three referees to: applications@wiocc.net using the Position as the subject of the email