MERCHANT SUPPORT SOFTWARE ENGINEER

About Company:

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Description:

• Palmpay is hiring a Merchant Support Engineer to join the Merchant Technical Team.
• This role acts as a bridge between internal engineers and external merchants, supporting the integration of payment systems across various platforms and languages.
• Key responsibilities include developing and maintaining SDKs in technologies like Java, Node.js, PHP, and .NET, guiding merchants through onboarding, and troubleshooting technical issues.
• This is a great opportunity for someone passionate about technical support and looking to work on impactful, innovative projects.

Responsibilities

• Integration Support: Assist merchants with integrating APIs and SDKs across different languages such as PHP, Node.js. .NET, Java etc. Provide hands-on support, troubleshoot issues, and guide them through the integration process
• Merchant Engagement: Serve as a technical liaison for onboarding and post integration support. Collaborate with internal teams to resolve merchant issues quickly and effectively
• Technical Documentation: o Create detailed and user-friendly documentation for API, including usage guides, integration steps, and troubleshooting information. Keep documentation up-to-date with any changes or enhancements to the libraries
• Integration with Payment Solutions: o Collaborate with payment solutions architects to ensure seamless integration between API libraries and the core payment processing systems. Optimize API calls for performance and efficiency
• Collaboration and Communication: o Work closely with product managers, software engineers, and other stakeholders to understand integration requirements and provide technical solutions. Communicate effectively with merchants and partners to assist in the development process
• Security and Compliance: Apply best practises in security and ensure merchant implementations adhere to compliance standards
• Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices. Proactively suggest and implement improvements to the API libraries to enhance performance, security, and user experience

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 3-5 years proven experience in designing, building, and maintaining systems
• Hands-on experience building or supporting SDKs, APIs, or integrations in Java. Experience in at least two of Node.js, PHP and .NET is a plus

Qualifications and Skills:

Technical Skills:

• Strong understanding of RESTful APIs and microservices architecture
• Experience with relational databases (e.g MySQL) and NoSQL databases (e.g MongoDB, Redis)
• Experience with API security, encryption, and compliance
• Knowledge of containerization technologies and orchestration tools is a plus
• Familiarity with version control systems (e.g Git)

Soft Skills:

• Excellent problem-solving and debugging skills
• Empathy and patience when dealing with merchant challenges
• Strong communication skills - ability to simplify complex technical concepts for external developers.

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY