MANAGER - RETAIL CHANNEL

About Company:

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Job Description:

• Assist department in conducting demand planning, forecast product performance, develop budgets for the upcoming year and implement plans to achieve the desired targets. 
• Drive the integration of channel strategy with overall Sales & Distribution strategy, develop action plans for achieving targets and ensure effective execution of plans.
• Review and analyze channel operations and performance and ensure effective utilization of channels through optimum product availability and distribution within sales channels.
• Develop criteria for evaluating potential and existing distribution channels, define performance criteria for dealers and allocate volume targets per sub-region as well as target guidelines for data bundles with respect t network availability.
• Research market and competition to provide insight on market trends with respect to products and identify new opportunities for sales and revenue and maintain a prospect list per region for target marketing.
• Liaise and attend meetings with other functions necessary to perform duties and aid business and organizational development.
• Conduct research and trend analysis of market and competition in order to prescribe the necessary demographic split in terms of resources, terminals and SIMs and identify new opportunities for sales and revenue.
• Develop and drive enforcement of operational guidelines for direct sales team.
• Monitor and prepare periodic report on channel profitability, data bundles and sales performance trend and generate periodic channel assessment reports for channel performance review.
• Drive an increase in MTNN’s Net Promoter Score.
• Liaise with other relevant Departments (Marketing, Sales Support, Regions and Channels, Finance Procurement) to ensure the sales process is uninterrupted and sales targets are achieved.
• Co-ordinate various support systems within MTN for the support of the retail strategy i.e. IS, Marketing, channel development and so on.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

Requirements:

6–13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Retail management experience which includes 3rd party, franchising management 
• Experience in coordinating and facilitating a single point of access.
• Experience in financial management and profitability of SME.

Qualifications and Skills:

• First degree in any related discipline 
• Fluent in English

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK THE LINK BELOW TO APPLY