MANAGER, CUSTOMER CALL CENTER AT PRIXAIR GROUP | CUSTOMER CALL CENTER JOBS IN ABUJA

About Company:

Prixair Group is a diversified Nigerian business headquartered in Abuja. The Group operates across multiple sectors, including hospitality, supermarkets, media, and food services. Through its portfolio of businesses, Prixair focuses on delivering quality products and services while driving innovation, operational excellence, and customer-focused experiences across Nigeria. Guided by its core values of knowledge, integrity, teamwork, innovation, and professionalism, the Group continues to expand its footprint, with a vision to become a global enterprise providing quality services and solutions.

Job Description:

• We are seeking a highly organized and service-driven Manager, Customer Call Centerto lead and coordinate our customer engagement operations across our retail, hospitality, and service businesses.
• This role is responsible for ensuring that every customer interaction reflects our core values of Knowledge, Integrity, Teamwork, Innovativeness, and Professionalism.
• The successful candidate will manage the call center team, improve response systems, and ensure a consistently excellent customer experience that drives repeat business and strengthens the brand.

Key Responsibilities

• Lead and supervise the daily operations of the customer call center.
• Manage inbound and outbound customer calls, inquiries, complaints, and service requests.
• Develop and implement customer service standards and call handling protocols.
• Monitor call center performance metrics such as response time, resolution rate,and customer satisfaction.
• Train, coach, and motivate call center agents to deliver exceptional service.
• Work closely with operations, sales, and retail teams to resolve customer issues quickly.
• Establish systems for documenting customer interactions and tracking recurring concerns.
• Produce weekly and monthly reports on call center performance and customer insights.
• Identify opportunities to improve customer experience and operational efficiency.

Requirements:

• Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field.
• Minimum of 6 years experience in customer service or call center operations, with at least 2 years in a supervisory or managerial role.
• Strong leadership, communication, and conflict resolution skills.
• Experience managing customer service teams in retail, hospitality, or service environments is an advantage.
• Proficiency in call center software, CRM systems, and reporting tools.
• Ability to work in a fast-paced, multi-business environment.

Key Competencies:

• Customer Experience Management
• Team Leadership and Staff Development
• Problem Solving and Conflict Resolution
• Communication and Relationship Management
• Data Analysis and Service Improvement.

What We Offer:

• Opportunity to work in a dynamic and growing organization
• Competitive remuneration package
• Professional growth opportunities
• A collaborative and innovative work environment.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested candidates should forward their CV to: Send to Hrprixair@lvpgroup.net using the Job Title as the subject of the email.